General Manager - Hampton Inn

About the role

At High Hotels, hospitality isn’t just what we do, it’s who we are. For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey. It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiences—for employees and guests alike—aren’t just expected, they’re the standard. We are currently seeking a Hotel General Manager for the Hampton Inn in Lancaster, PA. In this leadership role, you will oversee all aspects of hotel operations, foster a positive and engaging environment for both guests and associates, and deliver exceptional service that drives guest satisfaction, operational excellence, and overall property success. As the hotel's senior leader, this role requires availability and flexibility to support a 24/7/365 operation and respond to operational needs when necessary.

Qualifications

• College degree required; hotel/restaurant management or culinary school education preferred
• Minimum of 3 years of hotel operations experience required
• Previous leadership or supervisory experience in a hotel environment required
• Experience overseeing front desk, housekeeping, food & beverage, or overall hotel operations preferred
• Demonstrated ability to lead, coach, and develop team members while maintaining high guest satisfaction standards
• Proven ability to build relationships with guests, associates, vendors, and community partners
• Strong organizational, problem-solving, communication, and time management skills
• Experience with hotel property management systems (PMS) preferred
• Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call situations as needed
• Food Handler Certification preferred
• Bilingual English/Spanish is a plus
• Valid driver's license required

Responsibilities

• Continually identify, investigate, and evaluate opportunities to sell the hotel services on a local and regional basis
• Regularly appraise the current and future competitive position of the hotel to determine marketing plan including promotion and pricing strategies to maintain and increase market share
• Ensure immaculate housekeeping throughout the hotel
• Ensure superior maintenance, repair, and improvements of building, equipment, and grounds
• Responsible for meeting all budgetary, cost, and other financial objectives established for the hotel including goals for income and profitability
• Select, train, and develop hotel personnel; assist in recruiting efforts and selecting other hotel personnel
• Interpret and administer policies, rules, and regulations affecting all hotel activities to personnel
• Ensure proper, fair, and equitable co-worker relations are followed and deal with co-worker problems if they occur
• Promote a favorable image of the hotel and company with the general public through personal interest in civic, cultural, and religious activity in the community
• Audit and certify daily and monthly financial reports on operating results; function as a control point for all financial activity
• Monitor co-worker attendance in conformance with standards, following up with co-workers as appropriate
• Work varying schedules to reflect the business needs of the hotel, due to the cyclical nature of the hospitality industry
• Maintain a neat, clean, and well-groomed appearance (specific brand standards available)
• Fully comply with High Hotels, Ltd. rules and regulations for the safe and efficient operation of hotel facilities
• Support High Hotels’ efforts and actions related to Sustainability, ensuring implementation and compliance at the hotel
• Perform sales functions to sell the hotel's services on a local and regional basis
• Regularly appraise the current and future competitive position of the hotel to make recommendations to the Regional Manager for marketing plan, promotion, and pricing strategies
• Participate in various local and regional tourist and community organizations for enhancing community involvement of the hotel

Benefits

• Hilton or Marriott room discounts
• Health Coach and Registered Dietician Employee Assistance Program (EAP) with Aetna Resources for Living
• 401k retirement savings plan
• Coworker Activity Committee (CAC) events
• Good Measure Award nomination and recognition
• High Five Safety Shoe Reimbursement