General Manager, Renaissance Dallas at Plano Legacy West Hotel

Location: 6007 Legacy Drive, Plano TX 75024, United States

Job Number: 26113357

Schedule: Full Time

Relocation Assistance Available

Job Summary

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to both Marriott International and property ownership. Drives implementation of the Renaissance brand service strategy and brand initiatives to meet or exceed guest expectations, increase profit, and grow market share. Holds the property leadership team accountable for strategy execution and guides their professional development. Leverages Marriott International sales engines and initiates proactive sales activities to generate demand. Aligns Marriott and property owner objectives to achieve Renaissance brand positioning and success. Builds owner loyalty through proactive communication, expectation management, and solid business results. Engages actively in the local community, building strong relationships with officials, businesses, and customers, and represents Marriott and Renaissance brand values in all leadership actions.

Key Responsibilities

• Business Strategy Development: Monitor industry trends and competition, explore new opportunities, develop business plans to maximize customer satisfaction, profitability, and market share, and align them with Marriott and Renaissance brand strategies.
• Business Strategy Execution: Implement and evaluate business plans, hold the leadership team accountable, experiment with new ideas, and drive actions that positively impact property performance.
• Sales and Marketing: Collaborate with the Sales and Marketing team to create revenue‑generating strategies, pursue new leads, ensure alignment with brand strategy, and enhance guest preference through seamless booking experiences.
• Talent Management and Organizational Capability: Build a high‑performance Executive Committee, coach leaders, create development plans, identify resource needs, support staffing, and establish succession plans.
• Brand Champion: Advocate the Renaissance brand, communicate clear goals, model exceptional service, champion change, and inspire the team toward operational excellence.
• Business Information Analysis: Review market share, financial performance, inventory, employee engagement, and customer satisfaction data to inform proactive decisions and integrate insights into business plans.
• Employee and Labor Relations: Ensure fair treatment, maintain open‑door communication, celebrate employee success, work with HR to maximize engagement, and monitor labor market conditions.
• Revenue Management: Partner with the Revenue Management team to develop pricing strategies, monitor demand forecasting, and optimize occupancy, RevPAR, and market share while controlling expenses.
• Owner Relations: Maintain proactive communication with owners, provide performance analysis, balance owner and brand interests, and propose ideas to improve service and profitability.
• Customer and Public Relations Management: Gather guest feedback, recognize outstanding service, hold leadership accountable for service failures, promote the property in the market, and create strategic community alliances.
• Company/Brand Policy, Procedures, and Standards Compliance: Verify compliance with legal, safety, operational, labor, and brand standards; conduct quality audits and walk‑throughs; ensure training and performance meet standards.

Candidate Profile

• 2‑year degree in Business Administration, Hotel and Restaurant Management, or related field + 8 years of management operations, sales, or marketing experience, or 4‑year bachelor's degree in the same fields + 6 years of relevant experience.
• Preferred General Manager experience with emphasis on boutique and luxury properties.
• Ability to work flexible hours, including weekends, holidays, and late nights.
• Demonstrated progressive career growth and a pattern of exceptional performance in the property industry.

Compensation

• Pay Range: $192,000 – $254,000 annually
• Bonus Eligible: Yes
• Stock Package: Yes

Benefits

• Relocation assistance available