General Manager- Full Service Hotel

About the role

The General Manager is the senior on-site leader for a full service hotel located near Bangor, Maine. This is a hands-on leadership role accountable for the entire property: people, revenue-generating operations, physical assets, and guest experience.

Responsibilities

• Serve as the senior on-site leader and the face of the property to guests, event clients, staff, vendors, and the local community.
• Recruit, interview, hire, onboard, and train on-site team members across all departments; maintain full staffing and reliable coverage year-round.
• Build and approve schedules across restaurants, events, front desk, and housekeeping to match occupancy, the event calendar, and seasonal demand while controlling labor cost.
• Build the on-site leadership bench so departments run to standard on your days off and during peak periods.
• Oversee day-to-day operations of both dining outlets across front and back-of-house.
• Directly supervise the Restaurant & Events Manager (and/or Chef and FOH lead), holding them accountable for service quality, staffing, cost control, and daily execution.
• Oversee food, beverage, and bar ordering; maintain vendor and distributor relationships and verify deliveries against invoices.
• Maintain inventory and par levels for food, beverage, liquor, smallwares, and supplies; conduct regular counts and control food cost, pour cost, and waste.
• Uphold service, cleanliness, and quality standards; ensure opening and closing procedures are completed and documented each day.
• Ensure compliance with health, food-safety, and liquor-licensing requirements, including staff certifications and responsible-service training.
• Oversee POS administration and cash handling; reconcile daily sales and report results to the Roam Operations team.
• Partner with Roam's Revenue and Marketing teams on menu pricing, promotions, and outlet hours to grow F&B revenue.
• Hire, schedule, train, and supervise front desk staff; set coverage hours based on occupancy, arrival patterns, and event volume.
• Ensure check-in, check-out, payment handling, and in-person guest requests are executed consistently and to Roam standards.
• Own on-site guest recovery: address complaints in person, resolve issues at the property level, and escalate to Roam leadership when appropriate.
• Monitor guest reviews and on-property feedback; drive corrective action on recurring themes.
• Schedule, meet, and coordinate all in-market vendors (housekeeping partners, handymen, landscaping, snow removal, food and beverage distributors, event vendors, and trades).
• Maintain vendor records, insurance certificates, and service agreements in partnership with Roam Operations.
• Respond to after-hours property and guest needs when contacted, coordinating with the remote Guest Care team.
• Own the property's day-to-day financial performance against budget across rooms, food and beverage, and events.
• Manage labor scheduling to target, approve and submit payroll, and control cost of goods and supply spend.
• Review daily, weekly, and monthly reporting with the Director of Operations; explain variances and propose corrective action.
• Ensure accurate cash handling/drops, deposits, invoice coding, and vendor payment documentation.
• Contribute to annual budgeting, seasonal forecasting, and capital planning for the property.
• Support consistent, repeatable operations as Roam scales, and help document on-site processes, exceptions, and property-specific SOPs.

Qualifications, Physical Requirements & Schedule & Availability

• Minimum 2–3 years of progressive hospitality leadership experience; prior General Manager, Assistant General Manager, or multi-department manager experience at a hotel, inn, resort, or boutique property strongly preferred.
• Demonstrated experience managing food and beverage operations, including hiring, scheduling, inventory, and cost control.
• Experience overseeing weddings, banquets, or group events, including BEOs, vendor coordination, and day-of execution.
• Proven ability to hire, train, schedule, and lead a multi-department team.
• Comfortable with property technology (PMS, POS, smart locks, scheduling and messaging tools); quick to learn new platforms.
• Strong communication, organizational, and multitasking skills; calm and decisive under pressure.
• Dependable, guest-focused, and able to work independently with remote support.
• Valid driver's license and reliable personal transportation required.
• Food-safety (ServSafe or equivalent) required, or ability to obtain within a defined period of hire.

Physical Requirements

This role is physically active. It requires standing, walking, bending, kneeling, and reaching for extended periods while inspecting rooms, dining outlets, event spaces, and grounds; lifting and carrying up to 50 lbs (supplies, event equipment, and small items); moving between buildings and outdoor spaces in all Maine weather conditions; and using basic tools and equipment for minor maintenance.

Schedule & Availability

This is a full-time, on-site, exempt role. Specific days and hours are flexible and set based on property needs, occupancy, seasonality, and the event calendar. Evening, weekend, and holiday availability is required, particularly during peak season and on high volume event days. The General Manager is expected to be reachable for after-hours property emergencies and to ensure department leads and staff provide coverage on the Manager's days off.