Full-Service Hotel General Manager

Job Summary

We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our full-service hotel & restaurant. As the Standard Bearer, you will be responsible for ensuring the hotel & restaurant runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved. You will lead a team of employees to provide exceptional customer service and maintain a positive work environment.

Core Job Responsibilities & Duties

• Oversee and manage all hotel & restaurant operations, including but not limited to front desk, housekeeping, maintenance, sales, and food & beverage (restaurant & banquets)
• Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service
• Maintain financial performance and adjust as necessary to meet revenue and profit goals
• Develop and implement operational policies and procedures to improve efficiency and guest satisfaction
• Recruit, train, and develop team members, ensuring they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively
• Create and maintain a positive work environment that fosters teamwork and associate engagement
• Manage inventory and order supplies to maintain adequate levels and minimize waste
• Hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.
• Lead all key property issues including capital projects, customer service, and refurbishment
• Handle complaints and oversee the service recovery procedures
• Prepare a monthly financial reporting for owners and stakeholders
• Help in the procurement of operating supplies & equipment and contact third-party vendors for essential equipment and services
• Coordinate with the head-of-departments for the execution of all activities and functions
• Develop and manage Hotel & Restaurant Executive team to ensure career progression and development
• Establish and maintain a proactive human resource function to ensure employee retention, motivation, training & development, wage & benefit administration, and compliance with established labor regulations
• Implement and maintain effective open-door communication system across all departments
• Create and maintain the company culture while educating team members about company motto and values
• Respond to audits to ensure continual improvement is achieved
• Corporate client handling and participate in new client acquisition along with the sales team whenever required
• Ensure the quality of operations both internally and externally, assist in maintaining proper emergency and security procedures
• Ensure good safety practices of employees and guests, assist in the maintenance of proper emergency and security procedures
• Ensure compliance with all local, state, and federal regulations
• Perform any other duties as assigned by Executive team & Ownership

Qualification Standards & Company Requirements

• 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management or MBA is preferred
• At least 5-years of experience in the hospitality industry
• At least 3-years of experience in hotel & restaurant management with a proven track of success and knowledge of hotel & restaurant operations & sales
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to manage and lead a team
• Ability to manage financial performance and achieve revenue and profit goals
• Present strong understanding of P&L statements and the ability to reach with impactful strategies
• Strong organizational and time management skills
• Ability to work independently and as a team in a fast-paced environment
• Proficient in Microsoft Office and hotel & restaurant software(s)