General Manager Operations Support - Jamaica, NY

About the role

The General Manager Operations Support (JFK) is responsible for driving continuous improvement, enhancing station performance, and ensuring overall operational well-being. This role supports station leadership through project management, process optimization, and the implementation of initiatives that align with JetBlue’s mission and values.

Responsibilities

• Lead and manage station-wide projects and initiatives from conception through implementation, ensuring timely, effective, and compliant execution.
• Serve as a trusted advisor and thought partner to station leadership, providing strategic recommendations and solutions.
• Support the Director of Airport Operations and Station in strategic planning, resource allocation, reporting, and execution of ad-hoc initiatives.
• Build and maintain strong partnerships across internal teams and external stakeholders.
• Measure, monitor, and analyze operational and business partner performance metrics to identify trends, address gaps, and drive continuous improvement through standardization, automation, and innovation.
• Identify and implement process improvement opportunities that enhance efficiency, compliance, and customer experience.
• Ensure compliance with safety, regulatory, and company standards across all operational activities.
• Oversee the Ops Support Team and manage relationships with Business Partners, and OAL Handling ensuring contract compliance, service quality, and measurable performance outcomes.
• Partner with Strategic Sourcing, Finance, and Airport Planning to maintain executable financial and performance measures across all contracts.
• Lead business partner reviews, audits, and corrective action plans, ensuring continuous improvement and accountability.
• Manage transitions and onboarding of new or existing business partners, including project timelines and status of communication.
• Maintain and oversee the Airports contract database to ensure accurate reporting and information flow to leadership.
• Support employee engagement, development, and recognition initiatives that enhance morale, teamwork, and career growth.
• Cohere with JetBlue Accessibility leadership to ensure compliance and timely response to accessibility-related issues.
• Partner with Airport Business Partner Development alongside Strategic Sourcing to support strategic initiatives and long-term planning.

Requirements

• High School diploma or General Education Diploma (GED)
• Five (5) years of airline industry contract experience, finance and/or airport experience
• Three (3) years in a leadership role managing a team or overseeing business partners (vendors)
• Able to communicate clearly, concisely, logically and coherently; both verbally and in writing
• Able to adapt to a changing environment
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Must be able to acquire and maintain a United States Customs Clearance
• Currently in possession of a valid passport or equivalent travel in and out of the United States
• Able to work flexible hours and be available for emergency response and on short notice
• Must pass pre-employment drug test
• Legally eligible to work in the country in which the position is located

Qualifications

• Bachelor’s degree in business or related area OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
• Demonstrated working knowledge of all the areas within airports (Operational and Support Services).
• Three (3) years Project management experience
• Three (3) years Quality Management Experience
• Three (3) years Quantitative analysis experience
• Three (3) years Business partner contract management and negotiation experience
• Three (3) years’ Customer service experience, preferably in the airline industry
• Crewmember Expectations: Regular attendance and punctuality, potential need to work flexible hours and be available to respond on short notice, ability to maintain a professional appearance, appropriate organizational fit for the JetBlue culture, promote JetBlue's #1 value of safety as a Safety Ambassador, support JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards, identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)), must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System, responsible for ensuring crewmembers have requisite training, resources and support to achieve safety objectives, potential need to work flexible hours and be available to respond on short notice

Skills

• Strong analytical and interpersonal skills
• Forward-thinking leadership

Benefits

• Base pay range: $115,000.00 - $158,000.00 per year
• Performance bonuses
• Restricted stock units
• Healthcare benefits
• 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance
• Free space available travel on JetBlue

Pay

• Base pay range: $115,000.00 - $158,000.00 per year

Schedule

• Flexible shifts, including holidays and weekends

Equipment

• Computer and other office equipment

Physical Effort

• Generally not required, 0 pounds, frequently or up to 10 pounds, occasionally (sedentary).

City

• Jamaica

State

• New York

Job Code

• Operations_ Specialist

Job Category

• Operations