General Manager - Operations and Event Services

Key Responsibilities

• Lead and oversee all operational activities including planning, staffing, scheduling, execution, and profitability
• Drive operational excellence and implement strategies that improve efficiency, execution, and client value
• Maintain strong client relationships through proactive communication, regular check-ins, and service reviews
• Ensure successful execution of contracts including labor management, subcontractor oversight, invoicing, budgeting, and collections
• Analyze estimated versus actual operational costs and identify opportunities for improvement
• Recruit, coach, mentor, and develop operational team members and supervisors
• Foster a high-performance culture focused on accountability, communication, customer service, and continuous improvement
• Communicate operational goals clearly across teams and maintain accurate operational reporting
• Identify new opportunities to improve processes, increase efficiencies, and support business growth
• Support additional operational initiatives and special projects as assigned

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience
• Minimum 3 years of operations, service, field, or project management experience
• Previous experience in one or more of the following industries preferred: Event Staffing, Security Operations, Sports & Entertainment, Athletics, Venue Management
• Strong leadership, coaching, and team-building skills
• Excellent verbal and written communication abilities
• Proven ability to manage multiple priorities in fast-paced operational environments
• Customer-focused mindset with strong relationship management skills
• Self-starter with initiative and problem-solving abilities
• Adaptable and responsive to changing business needs

Physical Requirements

• A combination of office and field-based work
• Candidates must be comfortable standing, walking, climbing stairs, working outdoors in varying weather conditions, and occasionally lifting up to 25 pounds

Pay, Benefits, and Work Location: Competitive Salary: $100,000 - $110,000 / year
Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
Relocation Assistance
Work Location: New York, you’ll be at the heart of our operations.