General Manager, Operations

Location & Division

USA – Browns Summit, Corporate Park Dr
Division: Solutions
Time Type: Full Time

Position Summary

The General Manager of Operations is a highly visible leadership role responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The GM serves as the primary customer interface for proposal approval and contract negotiations, champions continuous improvement, LEAN practices, supply‑chain analysis, Six Sigma initiatives, and ISO activities, and develops marketing plans to grow new business while ensuring alignment with corporate mission, vision, and core values.

Essential Duties and Responsibilities

• Operations: Oversee manpower, recruiting, retention, and development; ensure procedures exist at all sites to guarantee client service, productivity, and equipment maintenance; set goals for continuous improvement.
• Safety: Responsible for overall safety and security; maintain positive IFR statistics and other safety metrics; support and oversee site safety programs and committees; work with company and client safety resources to meet OSHA, DOT, and other regulatory standards.
• Labor Management: Develop teams to achieve company and client objectives; train and educate management; communicate mission, vision, and core values; mentor, plan succession, and develop management at the site level.
• Management Information System: Proactively develop plans and capital requests for automation/technology; stay abreast of industry trends and latest WMS technology.
• Budgeting: Partner with senior leadership to develop and recommend the annual operating budget; manage controls to meet service levels, performance goals, cost, revenue, and profit parameters; ensure accounts achieve predetermined profit standards.
• Customer Service: Champion client relationship management at the site level; assist in setting standards appropriate to client scope; implement and monitor KPIs; coordinate and lead business reviews with client and company representatives.
• Miscellaneous: Participate in local trade, professional, and civic associations as a company representative.

Education and Experience

• High School Diploma or GED required.
• Budgeting and P&L management experience required.
• At least 3 years of experience in an operations‑management related position.

Skills, Knowledge, and Abilities

• Basic understanding of Warehouse Management Systems (WMS).
• Strong proficiency in basic Microsoft Office applications.
• English reading, writing, and verbal communication.
• Advanced expertise in accounting and financial mathematical applications related to managing a P&L and preparing operational budgets.
• Ability to develop effective relationships (CRM), provide leadership, and integrate diverse organizations toward unified objectives.

Preferred Qualifications

• 4‑Year college degree preferred, or equivalent combination of education and experience.
• 5+ years of leadership experience in a logistics/distribution/supply‑chain environment, preferably in operations management.
• Varied industry vertical experience is preferred.
• 3PL management experience strongly preferred.

Pay

Base pay range: $126,800 – $160,000 annually. Actual compensation will be determined based on job‑related factors such as experience, skills, education, certifications, and geographic location.

Benefits

Information about DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.