General Manager - Operations and Event Services

About the Role

We are seeking an experienced and motivated General Manager to oversee operations, lead staff, and drive excellence across multiple accounts and events. This is an exciting opportunity for a hands-on leader with a background in operations, event staffing, security, sports management, or venue services who is ready to make a measurable impact.

What You’ll Do

As the General Manager, you will oversee day-to-day operational performance, customer satisfaction, profitability, and team leadership while ensuring seamless execution across all accounts and events.

• Lead and oversee all operational activities including planning, staffing, scheduling, execution, and profitability
• Drive operational excellence and implement strategies that improve efficiency, execution, and client value
• Maintain strong client relationships through proactive communication, regular check-ins, and service reviews
• Ensure successful execution of contracts including labor management, subcontractor oversight, invoicing, budgeting, and collections
• Analyze estimated versus actual operational costs and identify opportunities for improvement
• Recruit, coach, mentor, and develop operational team members and supervisors
• Foster a high-performance culture focused on accountability, communication, customer service, and continuous improvement
• Communicate operational goals clearly across teams and maintain accurate operational reporting
• Identify new opportunities to improve processes, increase efficiencies, and support business growth
• Travel up to 25% as needed to support operations and client accounts
• Support additional operational initiatives and special projects as assigned

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience
• Minimum 3 years of operations, service, field, or project management experience

Preferred Experience

• Event Staffing
• Security Operations
• Sports & Entertainment
• Athletics
• Venue Management

Skills & Attributes

• Strong leadership, coaching, and team-building skills
• Excellent verbal and written communication abilities
• Proven ability to manage multiple priorities in fast-paced operational environments
• Customer-focused mindset with strong relationship management skills
• Self-starter with initiative and problem-solving abilities
• Adaptable and responsive to changing business needs

Physical Requirements

This role requires a combination of office and field-based work. Candidates must be comfortable standing, walking, climbing stairs, working outdoors in varying weather conditions, and occasionally lifting up to 25 pounds.

Benefits

• Competitive Salary: $85,000 - $90,000 / year
• Comprehensive Benefits: Health, dental, and vision insurance, 401(k) with company match, paid time off, and more
• Relocation Assistance

Work Location

Based in Spokane, WA – you’ll be at the heart of our operations.

Why Join Us?

• Opportunity to lead large-scale operations and high-profile events
• Collaborative and energetic work environment
• Career growth and advancement opportunities
• Ability to make a direct impact on operational success and team development
• Dynamic industry with no two days the same