General Manager- Event Operations

About the role

Are you ready to take charge of high-energy operations and help bring major events to life? Join us as a General Manager, where you’ll be the driving force behind smooth day-to-day operations, exceptional customer experiences, and a standout event workforce. If you thrive in a fast-paced environment and love developing teams, this is your moment!

Work Location: Miami, FL

Pay

$95,000 - $105,000 / year

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Employee Assistance Program
• Paid Time Off

Responsibilities

• Lead and improve security and event operations across assigned accounts, maintaining primary ownership of day-to-day market performance.
• Support account teams with event planning, staffing and deployment plans, pre-event briefings, operational readiness, and event-day execution.
• Be visible at major events and provide hands-on operational leadership and decision-making when needed.
• Evaluate account performance, establish consistent operational standards, monitor compliance, and hold local leaders accountable for execution.
• Ensure required training, briefings, deployment checks, and event-day procedures are completed consistently.
• Coach and develop Account Managers, Operations Managers, Event Managers, supervisors, and frontline leaders to strengthen judgment, performance, and accountability.
• Lead or support post-event reviews and turn incidents, client feedback, and operational gaps into clear corrective actions and improvements.
• Build client confidence through strong security knowledge, preparation, communication, reliable execution, and timely resolution of concerns.
• Partner with senior leadership on financial performance while monitoring staffing, labor deployment, contract execution, and operational efficiency.
• Maintain accurate operational records and reports, communicate priorities and results, travel up to 25% as required, and perform other duties as assigned.

Requirements

• Strong operational leadership, communication, team-building, and coaching skills.
• Knowledge of security operations, event operations, staffing, deployment, and event-day execution.
• Ability to build client confidence, make sound decisions in dynamic environments, and drive continuous improvement.
• Bachelor’s degree in a related field or equivalent experience.
• Minimum of three years of operations, service, field, or project management experience.
• Experience in security, event staffing, crowd management, sports management, or athletics preferred.

Physical and Mental Demands

• Ability to stand or walk for extended periods (up to 10 hours)
• Occasional lifting, pushing, or pulling up to 25 lbs
• Ability to climb, bend, stoop, and work in confined or elevated spaces
• Work outdoors in varying weather conditions

Reasonable accommodations may be made for qualified individuals with disabilities.

Working Environment

Office-based position with frequent attendance at scheduled events in indoor and outdoor environments.