General Manager - New Store Opening!

About the role

Overview Green Thumb is proudly on a mission to promote well-being through the power of cannabis. We are looking for a General Manager at RISE Dispensary to lead, manage, and inspire a diverse team in driving results and delivering memorable, positive consumer experiences. All dispensary activities related to the customer journey, inventory operations, safety & compliance, and team member experience are under your direction. With training, coaching and development, a team of Leaders and Team Members will grow under the General Manager’s leadership. The General Manager serves as an ambassador in delivering lasting social change in our communities.

Responsibilities

• Operations: Deliver direction, oversight, and execution of all dispensary operations. Ensure the dispensary is compliant with security, inventory, and local and state regulations. Drive revenue and profit through effective execution of programs, initiatives, and regionalized in-store promotions. Oversee and manage quality product inventory, financial records, and Seed to Sale compliance. Maintain and enforce cash management handling protocols and daily reconciliation. Manage effective order & expense management processes aligned with store budgets. Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities.
• Experience: Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences. Ensure “Leader on Duty” (LOD) presence is appropriately scheduled throughout the store. Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts. Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside & delivery. Coach leadership team to deliver Loyalty goals, drive customer retention and repeat traffic. Serve as a liaison to the local community and support community outreach events and initiatives.
• People: Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development. Inspire a culture of engagement and performance through coaching, feedback, and recognition. Motivate dispensary team to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques and product knowledge. Monitor staffing needs and ensure scheduling practices align to store labor goals. Hold team members accountable for accurate timekeeping, schedule compliance, and reliability. Develop Leader and Team Member talent and effectively address performance issues on a timely basis. Regular, dependable attendance and punctuality. Perform other duties as needed.

Requirements

• Bachelor’s degree or comparable business experience
• At least five years in a supervisory or management role in a retail setting, specifically with POS business operations
• Cannabis experience preferred
• Inventory control experience is required
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible,