General Manager - New Store Opening!

About the Role

Green Thumb is on a mission to promote well-being through the power of cannabis. As the General Manager at RISE Dispensary, you will lead, manage, and inspire a diverse team to drive results and deliver memorable, positive consumer experiences. You will oversee all dispensary activities related to the customer journey, inventory operations, safety & compliance, and team member experience. Through training, coaching, and development, you will cultivate a high-performing team of Leaders and Team Members.

The General Manager serves as an ambassador in delivering lasting social change in our communities.

Competencies

• Drives Results: Challenges and inspires a team to exceed results expectations. Consistently executes against company strategy, state regulatory requirements, and local operations plans.
• Adapts to Change: Communicates the “why” to the team and aligns them with Green Thumb’s Mission, Vision, Values, Priorities, and Behaviors. Is a change champion who helps the team navigate through change.
• Business Insight: Optimizes outcomes by leveraging data, understanding the story behind the numbers, and translating insights into behaviors and actions for the team.
• Customer Focus: Leverages data to understand customer needs and acts on it. Improves the consumer journey by increasing efficiency and empowering the team.
• Collaborates: Speaks to people with actionable and respectful feedback, and coaches others to work collaboratively. Communicates effectively across multiple channels to keep teams informed.
• Values Differences: Prioritizes building diverse teams with a variety of experiences, perspectives, backgrounds, and skills. Serves as a role model for fostering an inclusive environment.
• Develops Talent: Places a high priority on developing people to drive strong performance and achieve career goals. Takes ownership of the employee life cycle, engagement, and professional development.

Responsibilities

Operations

• Deliver direction, oversight, and execution of all dispensary operations.
• Ensure the dispensary is compliant with security, inventory, and local and state regulations.
• Drive revenue and profit through effective execution of programs, initiatives, and regionalized in-store promotions.
• Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
• Maintain and enforce cash management handling protocols and daily reconciliation.
• Manage effective order and expense management processes aligned with store budgets.
• Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities.

Experience

• Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences.
• Ensure “Leader on Duty” (LOD) presence is appropriately scheduled throughout the store.
• Coach Leaders to actively supervise, recognize team members, and redirect behaviors during LOD shifts.
• Drive revenue through a seamless omni-channel customer experience and lead teams to deliver consistency across in-store, drive-thru, curbside, and delivery.
• Coach the leadership team to deliver Loyalty goals, drive customer retention, and repeat traffic.
• Serve as a liaison to the local community and support community outreach events and initiatives.

People

• Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development.
• Inspire a culture of engagement and performance through coaching, feedback, and recognition.
• Motivate the dispensary team to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques, and product knowledge.
• Monitor staffing needs and ensure scheduling practices align with store labor goals.
• Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
• Develop Leader and Team Member talent and effectively address performance issues on a timely basis.
• Regular, dependable attendance and punctuality.
• Perform other duties as needed.

Qualifications

• Bachelor’s degree or comparable business experience.
• At least five years in a supervisory or management role in a retail setting, specifically with POS business operations.
• Cannabis experience preferred.
• Inventory control experience is required.
• Must meet the scheduling and availability requirements (e.g., ability to work varying shifts such as mornings, days, nights, and weekends).
• Must have reliable, responsible, and dependable attendance.
• Must be 21 years or older.
• Must pass any and all required background checks.
• Must possess a valid driver’s license or state ID.
• Must be and remain compliant with all legal and company regulations for working in the industry.
• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb.
• Must have a solid understanding of Cannabis laws, rules, and regulations, and a passion to further your knowledge of the industry and its laws.

Skills

• Proactive with a strong work ethic, attention to detail, and strong communication and leadership skills.
• Ability to meet timelines consistently and work effectively under pressure.
• Open to constructive, developmental feedback and able to maintain composure in difficult situations.
• High interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
• Highly motivated, self-directed, innovative, and able to work independently or among teams with keen judgment, common sense, and resourcefulness.
• Adapts and thrives in a demanding, fast-paced environment.
• Possesses a high level of critical thinking.
• Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes.

Additional Requirements

• Ability to perform the following tasks for prolonged periods (e.g., up to the duration of a workday):
  • Move about the dispensary to fulfill work assignments and assist employees, patients, and/or customers.
  • Remain in a stationary position, if required, in an office setting to complete managerial tasks.
  • Converse and communicate with individuals and groups directly.
  • Operate point of sale systems, computers, and other office productivity machinery.
  • Prepare patient and/or customer orders by moving and placing products.
  • Inspect and receive detailed information, such as dates of birth, in-store or online orders, or inquiries.
  • Move inventory and materials weighing up to 30 pounds independently.
  • Position self to move inventory and materials in storage areas.

Working Conditions

• Patient and/or customer-facing environment.
• Ability to work outdoors in varying and sometimes adverse weather conditions.
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is prevalent.

Mission

To promote well-being through the power of cannabis. We’re humble—we prefer quiet confidence and don’t shout about our success. We’re hardworking—we put our heads down and get the job done. We’re grateful—working in our industry is a privilege and an act of service. We’re transparent—honest and open communication keeps us healthy as an organization. We’re collaborative—and believe good ideas can come from anywhere. We have a growth mindset—one that’s grounded in well-being.

At GTI, we believe our corporate community should reflect the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement.

Pay

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range: $60,000—$75,000 USD