General Manager, Netflix House - Philadelphia

Responsibilities

• Manage the P&L for Netflix House Philadelphia across our main attractions, retail and food and beverage operations
• Set the standard for a best-in-class fan experience and build a culture that delivers it consistently
• Lead all aspects of on-site operations, including staffing planning, vendor and partner management, and day-to-day operational excellence
• Partner with the central team to establish and manage to consistent practices
• Align with key stakeholders across Experiences, finance, legal, and human resources
• Build and develop a high-performing local leadership team, with active investment in talent development
• Serve as the face of Netflix House in the Philadelphia community, cultivating relationships with local civic, business, and community partners
• Collaborate with peer GMs across domestic House locations to share learnings

Requirements

• Demonstrated 12+ years of operations management experience in themed entertainment, retail, restaurant, hospitality, or a comparable industry
• Proven track record building and developing high-performing teams
• Strong financial acumen, with experience managing a P&L and driving revenue in a complex, multi-revenue-stream business
• Passionate about creating meaningful guest experiences while balancing revenue goals
• Drive a safe and guest-centric operation by ensuring environmental, health, and safety (EHS) compliance while fostering innovation and profitability
• Excellent communication and leadership skills across all levels of an organization
• Strong desire to think outside the box and innovate
• Knowledge of Netflix and its content is a plus; passion for fan culture is required

Pay

$192,000.00 - $255,000.00 annually

Schedule

Full-time