Attractions Crew Lead, Netflix House - Philadelphia

About the role

The Crew Lead (Attractions) serves as the daily supervisor for a designated team of Attraction Crew Members, guiding the flow of fans, supporting live show elements, and upholding the high standards of safety, service, and story that define the Netflix House experience.

Responsibilities

• Act as the daily front-line supervisor of the Attractions team, overseeing two rotating large walk-through location-based experiences, and two smaller evergreen experiences (Top9 and Netflix Virtuals).
• Conduct pre-shift meetings to inspire the Crew and ensure that all staff have the critical information they need to succeed.
• Manage dynamic shift labor needs to ensure the correct number of Attractions Crew Members are in place to meet daily attendance volume and event requirements.
• Liaise with the management team to ensure a responsive feedback loop on operational and technical needs and issues.
• Implement a comprehensive fan service strategy and serve as the primary point of escalation for service recovery.
• Ensure the Attractions Crew Members provide best-in-class service to our Fans by providing them with knowledge and feedback.
• Execute Standard Operating Procedures (SOPs), including emergency procedures.
• Act as a Netflix ambassador to help drive increased fandom and engagement with Netflix shows.
• Foster a culture of safety in all actions.
• Perform other duties as assigned.

Requirements

• Applicants must be at least 18 years of age to be considered for employment.
• Prior experience leading teams in attractions, immersive experiences, live entertainment, theme parks, theater, or guest-facing operations.
• A calm, clear communicator who can prioritize tasks while staying responsive to Fan and Crew needs in a fast-paced work environment.
• A passion for storytelling, immersive environments, and building unforgettable guest moments.
• Willingness to learn and/or understanding of environmental, health, and safety (EHS) protocols.
• A strong sense of ownership, reliability, and pride in creating experiences for guests.
• Ability to inspire and provide feedback to Crew in real-time.
• Knowledge of the Netflix platform and shows.
• Availability to work days, nights, weekends, and holidays in a 365-day operation.

Qualifications

• Knowledge of the Netflix platform and shows.
• Ability to inspire and provide feedback to Crew in real-time.
• A strong sense of ownership, reliability, and pride in creating experiences for guests.
• Willingness to learn and/or understanding of environmental, health, and safety (EHS) protocols.
• A calm, clear communicator who can prioritize tasks while staying responsive to Fan and Crew needs in a fast-paced work environment.
• A passion for storytelling, immersive environments, and building unforgettable guest moments.

Skills

• Leadership skills.
• Communication skills.
• Team management skills.
• Customer service skills.
• Emergency response skills.
• Storytelling ability.
• Environmental, health, and safety (EHS) protocols knowledge.

Benefits

Netflix House offers a unique culture and environment. Learn more here.

Pay

$24.08 - $35.10 per hour

Schedule

This on-site, hourly role reports to the Assistant General Manager with daily oversight by Attractions Supervisors, and is based in King of Prussia, PA.