House Crew Lead, Netflix House - Philadelphia

The Role

The Crew Lead (House) will supervise the daily operations of their assigned guest-focused areas at Netflix House, which delivers on Netflix’s promise of immersive, story-driven excellence. This role focuses on our Fan (what we call our Guests) touchpoints throughout the operation, including greeters, ticketing, theatre operations, scanning, events, and supporting photo operations within Netflix House.

What You Will Do

• Act as the daily front-line supervisor of the team within Netflix House across various functional areas, including ticketing services, fan experience, theatre operations, events, and photo operations oversight.
• Conduct pre-shift meetings to inspire the Crew and ensure that all staff have the critical information they need to succeed.
• Manage dynamic shift labor needs to ensure the correct number of Crew Members are in place to meet daily attendance volume and event requirements.
• Ability to flex between fan service areas and back-of-house crew support.
• Liaise with the management team on operational needs and issues.
• Implement a comprehensive fan service strategy and serve as the primary point of escalation for service recovery.
• Ensure the Crew Members provide best-in-class service to our Fans by providing them with knowledge and feedback.
• Act as a Netflix ambassador to help drive increased fandom and engagement with Netflix shows.
• Execute Standard Operating Procedures (SOPs), including emergency procedures.
• Foster a culture of safety in all actions.

What We Need From You

• Applicants must be at least 18 years of age to be considered for employment.
• Demonstrated leadership experience in leading a fast-paced retail, hospitality, attraction, or F&B operation.
• Ticketing experience is a plus.
• General knowledge of the Netflix platform and shows.
• A calm, clear communicator who can prioritize tasks while staying responsive to Fan and Crew needs in a fast-paced work environment.
• Strong desire to think outside the box and innovate.
• Willingness to learn and/or understanding of environmental, health, and safety (EHS) protocols.
• Availability to work days, nights, weekends, and holidays in a 365-day operation.

Compensation

$24.08 - $35.10 per hour

Qualifications

• Inclusive environment
• Equal opportunity employer