Back of House Crew Leader

About the role

The Back of House Crew Leader at Magnolia is a key member of the store leadership team. This role involves directing and training associates to ensure efficient workflow and high quality standards.

Responsibilities

• Coach team members, ensure efficient workflow, and maintain high quality standards
• Assign daily tasks to Retail Stock Associates to meet assigned goals and metric objectives
• Assist in onboarding, on-going training, and coaching of team to ensure strong team dynamics
• Document daily activities, performance data, and any incidents
• Ensure the printing of, training on, and verification of accurate product tags according to expectations
• Communicate updates to team regarding product UPCs, names, or retail sales prices
• Oversee the replenishment of items to all retail sales floors at the Magnolia Silos Grounds, maintaining healthy stock levels based on sales, storage space, and visual expectations
• Responsible for removing damaged and/or defective product from available on hand inventory using inventory management system
• Maintain accurate inventory by performing proper transactions (cycle counts, item receipts, transfers, and fulfillments) and following the assigned standard operating procedures
• Utilize all available technology in order to create, assign, and complete tasks while also looking for opportunities to enhance processes within the system
• Train team on performing daily functions using the inventory management system, handheld scanners, and written standard operating procedures
• Collaborate with management to track team performance and provide feedback, addressing any issues and working to improve team productivity and morale
• Honor company safety policies and procedures and work in partnership with the team to ensure a safe workplace
• Perform other duties as assigned

Competencies

• Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals.
• Critical Thinking: Identify and communicate challenges in day-to-day activities. Ability to analyze data, trends, and patterns.
• Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Possess knowledge and skills related to specific area(s) and specialized tools and techniques relevant to specialization.
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management.
• Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience.
• Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals.

Qualifications

• High school diploma or GED equivalent preferred
• 1-3 years of related work experience preferred
• Must be available to work evenings, weekends, special events, and holidays

Physical Demands

• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
• The noise level in the work environment is usually moderate.