Back of House Team Leader

Position Type

Full-time and Part-time

Our Benefits Include

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Oversee and monitor food preparation to maintain consistency, excellence, and strict adherence to Chick-fil-A standards.
• Implement effective strategies to minimize food waste and control kitchen food costs without compromising quality or efficiency.
• Ensure timely preparation, assembly, and delivery of orders to consistently meet and exceed customer expectations for service speed and accuracy.

Qualifications and Requirements

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Members' behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.