General Manager (Miss J's Cafe)

About the Role

Miss J’s Café is seeking a passionate and experienced General Manager to lead our team and oversee all daily operations. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, is customer-focused, and has a keen eye for both detail and hospitality. You will maintain high standards of food quality, customer service, and staff management while driving profitability and fostering a welcoming café culture.

Responsibilities

• Operations Management
  • Oversee daily café operations including opening/closing procedures, scheduling, and inventory.
  • Ensure smooth kitchen and front-of-house coordination.
  • Monitor food safety, cleanliness, and overall ambiance.
  • Manage vendor relationships and coordinate supply orders.
• Team Leadership
  • Hire, train, and mentor staff including baristas, servers, and cooks.
  • Foster a positive, team-oriented work environment.
  • Conduct regular performance evaluations and manage staffing levels.
• Customer Service
  • Maintain high levels of customer satisfaction by handling complaints and feedback professionally.
  • Ensure staff consistently deliver friendly and attentive service.
  • Develop and promote customer loyalty initiatives.
• Financial Oversight
  • Monitor daily sales, labor costs, and expenses.
  • Analyze reports to improve profitability and efficiency.
  • Implement cost-control measures and ensure accurate cash handling.
• Marketing & Community Engagement
  • Assist with social media, in-store promotions, and events.
  • Represent the café at community events and develop local partnerships.

Requirements

• 2+ years of management experience in a café, restaurant, or hospitality setting.
• Strong leadership and communication skills.
• Proven ability to manage staff and resolve conflicts.
• Working knowledge of POS systems, scheduling software, and basic bookkeeping.
• Food safety certification (preferred).

Benefits

• Weekly pay.
• Opportunities for growth and advancement.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k).
• Paid Time Off (Vacation & sick pay).