General Manager (Merchandise Mart) $50,000-$65,000 annual salary

About the role

Big City Optical is a leading firm in the optical industry, recognized for our innovative products and commitment to excellence. We are seeking a General Manager to oversee and manage our Optical Retail Store, driving exceptional customer satisfaction, managing day-to-day operations, and leading a team of dedicated optical professionals.

Responsibilities

• Recruit, train, mentor, and supervise a high-performing team of optical associates.
• Foster a positive work environment encouraging collaboration, accountability, and professional growth.
• Set sales targets and motivate staff to meet and exceed those goals.
• Prepare promotional materials and in-store displays, ensuring staff are well-versed in Big City Optical’s value proposition.
• Prepare and adjust staff schedules to meet coverage objectives.
• Lead staff meetings and communicate updates from leadership to keep associates informed.
• Manage store budgets, maintain financial records, and report on sales trends and spend management.
• Stay informed on industry trends and technologies to develop teams’ knowledge and skills.
• Oversee stock levels and collaborate with the inventory specialist to order new eyewear products and merchandising.
• Participate in off-hours inventory count work as needed.
• Champion a customer-centric culture and resolve customer complaints professionally.
• Manage staff conflicts, complaints, and problems.
• Ensure compliance with health and safety regulations.
• Additional responsibilities as assigned to support the overall success of the store.

Requirements

• High School Diploma or GED; college degree preferred.
• 3 years of experience in retail supervisory roles with a track record of achieving sales targets.
• 1 year of optical experience.
• Excellent interpersonal communication skills.
• Exceptional customer service skills and commitment to a positive shopping experience.
• Knowledge of eyewear products, industry trends, and optical technologies.
• Strong organizational and time-management skills.
• Leadership, management, team-building, and proactive problem-solving abilities.
• Adherence to company policies on attendance, dress code, and workplace safety.
• Ability to thrive in a fast-paced, high-pressure environment.
• Numerical and analytical skills to manage cash and financial records.
• Proficiency in office productivity technologies (Microsoft, G-Suite) and ability to learn new technologies.
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.

Work Environment

The work environment includes typical retail settings. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to stand, walk, sit, use hands, reach with hands and arms, talk, or hear.
• Frequently required to stoop, kneel, crouch, climb, or crawl.
• Must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.

Pay

$50,000 - $65,000 per year

Benefits

• Incentive Plan Participation
• Company-subsidized Medical Insurance
• Company-subsidized Dental Insurance
• Company-paid Short Term Disability Insurance
• 401(k) with 10% match
• Paid time off
• Employee discount plan