General Manager (Mag Mile) $50k-$65k Salary

About the role

Big City Optical is a leading firm in the optical industry, recognized for our innovative products and commitment to excellence. We are seeking a General Manager to oversee and manage our Optical Retail Store, driving exceptional customer satisfaction, managing day-to-day operations, and leading a team of dedicated optical professionals.

Responsibilities

• Recruit, train, mentor, and supervise a high-performing team of optical associates.
• Foster a positive work environment encouraging collaboration, accountability, and professional growth.
• Set sales targets and motivate staff to meet and exceed those goals.
• Prepare promotional materials and in-store displays.
• Ensure staff are well-versed in Big City Optical’s value proposition and can communicate it effectively with clients.
• Prepare and adjust schedules to meet staff coverage objectives.
• Lead staff meetings and cascade communications from leadership to keep associates informed.
• Manage store budgets, maintain financial records, and report on sales trends and spend management.
• Stay informed on industry trends and technologies to develop teams’ knowledge and skills.
• Oversee stock levels and work with the inventory specialist to order new eyewear products and merchandising.
• Participate in off-hours inventory count work as needed.
• Champion a customer-centric culture and resolve customer complaints professionally.
• Manage staff conflicts, complaints, and problems.
• Ensure compliance with health and safety regulations.
• Perform additional responsibilities as assigned to support store success.

Requirements

• High School Diploma or GED; college degree preferred.
• 3 years of experience in retail supervisory roles with a track record of achieving sales targets.
• 1 year of optical managerial experience.
• Excellent interpersonal and communication skills.
• Exceptional customer service skills and commitment to a positive shopping experience.
• Knowledge of eyewear products, industry trends, and optical technologies.
• Strong organizational and time-management skills.
• Leadership, management, team-building, and proactive problem-solving abilities.
• Adherence to company policies on attendance, dress code, and workplace safety.
• Ability to thrive in a fast-paced, high-pressure environment.
• Numerical and analytical skills to manage cash and financial records.
• Proficiency in office productivity technologies (Microsoft, G-Suite) and ability to learn new technologies.
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations.

Work Environment

The work environment involves performing essential functions in a retail setting. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Physical Demands

• Regularly required to stand, walk, sit, use hands, reach with hands and arms, talk, or hear.
• Frequently required to stoop, kneel, crouch, climb, or crawl.
• Must regularly lift and/or move up to 25 pounds.
• Specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus.

Pay

$50,000 - $65,000 per year

Benefits

• Incentive Plan Participation
• Company-subsidized Medical Insurance
• Company-subsidized Dental Insurance
• Company-paid Short-Term Disability Insurance
• 401(k) with 10% match
• Paid time off
• Employee discount plan