General Manager, Illinois Southern Region

We need to output HTML fragment with sections: About the role? Actually the posting includes "About Us" repeated, "Job Description", "Duties And Responsibilities", "Qualifications", "Physical Demands and Work Environment", "Base Pay Range", "Voluntary full-time employment benefits". We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We have content for Responsibilities (Duties And Responsibilities), Qualifications, Benefits (benefits listed), Pay (Base Pay Range). Possibly also "About the role" could be from "About Us" or "Job Description"? The instruction: Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we can have an "About the role" section summarizing the description about the company and role? The posting includes "About Us" repeated and "Job Description" which is basically same as About Us. We could treat that as "About the role" content. It's substantive: description of company and role. So include

About the role

with

containing that description. Responsibilities: we have many bullet-like sentences. Need to convert to

• . The duties are long paragraphs with multiple sentences; we could split each sentence as a list item? The instruction: Use
  • for any list of duties/requirements/benefits. So we should turn each duty into a list item. The duties are grouped under headings like "Operational Performance & Execution", etc. We could keep those as subheadings? But only allowed headings are the specified ones; we could embed those as inside li? Probably better to keep each bullet as a list item, preserving the content. We'll extract each sentence or clause separated by periods. But we must preserve ALL substantive information; not invent or summarize away detail. So we need to keep the content exactly as given, but we can format as list items. Could keep each paragraph as a list item, preserving the sentences inside. That would keep all info. Thus for Responsibilities we can create a
    with each major duty block as
    • . The blocks are separated by double line breaks? In the text, after "Duties And Responsibilities" there are sections like "Operational Performance & Execution" then a paragraph, then "Gaming Operations, Warehouse & Equipment Management" etc. We'll treat each section heading as part of the li content (maybe bold). We'll keep the heading text inside li. Similarly Requirements: we have Qualifications section (education, experience). Also maybe "Skills" not explicitly listed but qualifications include skills. We could put qualifications under Requirements? The instruction: Use headings: Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Qualifications content. We could also extract Skills from qualifications (like communication, negotiation, etc.) but better to put them under Skills heading if present. The qualifications list includes many skill-like items. We could split: Requirements could be education and experience; Skills could be the abilities. But we need to decide based on content. The posting has "Qualifications" heading with bullet-like items: Bachelor’s degree..., Ten or more years..., Significant P&L leadership..., Demonstrated success..., Experience in a regulated industry..., Strong commercial judgment..., Proven ability..., Excellent communication..., Valid driver’s license; clean driving record. Also there is "PHYSICAL DEMANDS AND WORK ENVIRONMENT" which is not a standard heading; we could drop or maybe include under Requirements? But instruction: only include sections when posting has real specific content; we could include a short p for physical demands? Not a standard heading; maybe we drop it as not matching allowed headings. However we must preserve ALL substantive information; dropping physical demands would lose info. But we could incorporate it into Requirements or Qualifications as a paragraph. Since we cannot create new headings, we can put it inside the Qualifications section as a

      . That's allowed. Thus we will have:

      About the role

      ... (the About Us/Job Description text)

      Responsibilities

      • Operational Performance & ExecutionLead the overall operational infrastructure supporting route gaming operations, including warehouse, service, installation, collections, sales and call center functions.Establish consistent operating standards, processes, and performance expectations across the organization.Drive continuous improvement in productivity, quality, responsiveness, and cost.Identify operational bottlenecks and implement solutions that improve speed, efficiency, and customer service.Establish and monitor key operational metrics and hold leaders accountable for results.Be an expert for gaming content for Illinois and work with Illinois manufacturers to stay informed on developments and collaborate with company management on recommendations.
      • Gaming Operations, Warehouse & Equipment ManagementOversee warehouse and gaming operations to ensure equipment is received, stored, prepared, deployed, returned, and redeployed efficiently.Establish appropriate inventory controls and processes for gaming equipment, parts, supplies, and other assets.Partner with procurement and market leadership to ensure appropriate equipment availability.Minimize obsolete, excess, damaged, and idle inventory.Develop processes that maximize utilization of the company's gaming assets.Get the right equipment to the right place at the right time at the lowest practical operating cost.
      • Service & Installation OperationsLead the service and installation organization through subordinate managers.Establish service-level standards and ensure technicians consistently meet them.Optimize technician staffing, routing, scheduling, and productivity.Improve first-time fix rates and minimize repeat service calls.Establish installation standards and ensure new installations are completed accurately, safely, and on schedule.Identify opportunities to leverage technology, remote diagnostics, automation, and improved processes to increase machine uptime.Machine uptime ultimately translates directly into revenue.
      • Customer Acquisition and RetentionLead sales teams to attract, retain and grow high-value locations.Partner with Marketing, Sales Enablement, and Product teams to strengthen customer engagement and loyalty.Monitor competitive activity, market trends, regulatory developments, and customer feedback; translate insights into clear action plans.Identify opportunities to improve partner satisfaction and retention.
      • Collections & Cash OperationsLead the collections function and establish standards for timely, accurate, and secure collection of gaming revenue.Develop processes to maximize collection efficiency while minimizing shrinkage, errors, and unnecessary labor.Establish controls around cash handling, reconciliation, transportation, and accountability.Partner with Finance to ensure operational collection processes support accurate financial reporting.Identify opportunities for technology and process improvements to reduce cash-handling costs and risk.
      • Customer / Location Support & Call CenterLead the call center/customer support function and establish clear service standards.Improve responsiveness and resolution of location issues.Develop appropriate escalation processes between the call center, service organization, gaming operations, and market teams.Use call-center data to identify recurring operational and customer issues.Develop performance metrics that measure both speed and quality of resolution.Turn customer issues into operational improvements.
      • Budgeting, Forecasting & Financial ManagementThis should be a core accountability, not an administrative responsibility.Develop the annual operating budget for the functions under the leader's responsibility.Develop and maintain rolling forecasts based on operational performance and business conditions.Establish appropriate labor, equipment, inventory, facilities, and operating expense assumptions.Monitor actual performance against budget and forecast.Identify variances and develop corrective actions.Evaluate capital requirements and develop business cases for significant operational investments.Ensure operational decisions appropriately balance service, revenue, productivity, and cost.
      • Procurement, Inventory & FacilitiesProvide leadership and direction to subject matter experts responsible for inventory procurement, facilities, and related operational support.Establish procurement standards that balance cost, quality, availability, and operational requirements.Develop appropriate inventory policies and controls.Ensure facilities support safe, efficient, and scalable operations.Evaluate facility utilization and identify opportunities to consolidate, relocate, or improve facilities.Negotiate or support vendor relationships as appropriate.Allow subject matter experts to remain experts, while ensuring they are aligned with the broader operating strategy.
      • People, Leadership & Organizational DevelopmentBuild and lead a high-performing operations leadership team.Establish clear roles, responsibilities, performance expectations, and accountability throughout the organization.Develop managers and supervisors and create succession plans for critical positions.Establish workforce planning and staffing models based on business requirements.Partner with HR to improve recruiting, onboarding, retention, performance management, and employee development.Ensure the organization has the right talent and organizational structure to support growth.Support the EOS Operations Model Operational Strategy & Continuous ImprovementDevelop and execute a multi-year operational strategy aligned with the company's overall business objectives.Evaluate processes and organizational structures to identify opportunities for greater scale and efficiency.Lead major operational improvement initiatives and technology implementations.Establish standardized processes and best practices across markets.Use data and analytics to drive operational decisions.Benchmark performance and continuously raise operational standards.
      • Compliance, Risk, and ReputationEnsure full compliance with all applicable gaming, licensing, financial, employment, safety, and regulatory requirements, including Illinois Gaming Board requirements.Promote a culture of integrity, responsible gaming, safety, internal controls, and prompt issue escalation.Partner with Legal, Compliance, Internal Audit, Finance, Security, and Human Resources to identify and mitigate business, operational, and people risks.Maintain strong readiness for regulatory reviews, audits, investigations, and customer or operational issues.Protect Accel’s reputation by ensuring ethical, professional, and consistent conduct across the business unit.
      • People LeadershipLead, coach, and develop a high-performing Illinois leadership team with clear expectations, decision rights, and accountability.Build a culture that is customer-focused, entrepreneurial, operationally rigorous, inclusive, and aligned with Accel’s values.Establish succession plans for critical roles and develop internal talent to support market growth.Partner with Human Resources to strengthen engagement, retention, performance management, workforce planning, and leadership capability.Foster strong communication across field, operations, sales, and corporate teams so employees understand business priorities and how their work contributes to results.

      Requirements

      Bachelor’s degree in business, operations, finance, or a related field required; advanced degree preferred.

      Ten or more years of progressive leadership experience in multi-site operations, gaming, hospitality, retail, route-based services, logistics, or a similarly complex customer-facing business.

      Significant P&L leadership experience, including responsibility for revenue growth, operating expenses, forecasting, and profitability.

      Demonstrated success leading large, dispersed teams through growth, operational change, and performance improvement.

      Experience in a regulated industry and working with regulators, licensing requirements, audits, or compliance programs strongly preferred.

      Valid driver’s license; clean driving record

      Skills

      Strong commercial judgment and the ability to balance growth, customer needs, operational execution, and risk management.

      Proven ability to build trusted relationships with customers, employees, peers, and senior leaders.

      Excellent communication, negotiation, leadership, and problem-solving skills.

      Benefits

      • Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts.
      • Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans.
      • Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

      Pay

      Base Pay Range $190,000-230,000/yr. This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and