General Manager I - Chicago, IL

Full-time, exempt position on 1st shift (Monday - Friday).

About the Role

Manage people, materials, customer service, and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability.

Values and Business Practices

• Customer First – We deliver on what we promise to our customers with a positive attitude
• We treat everybody with respect and dignity
• We operate with high business ethics
• We are a good corporate citizen
• We value our professional relationships
• We strive to have a “Continuous Improvement Culture”
• We are committed to the safety of our employees and our equipment/facilities

Company Expectations

• Flexibility: Works the hours needed to support business goals (including overtime, weekends, and holidays). Remains open-minded, performs a wide variety of job tasks, and transitions effectively between tasks.
• Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate, and consistent manner. Plans and schedules time off in advance with your supervisor or manager.
• Attitude: Maintains a “Whatever it Takes” attitude. Lives by company-stated values and inspires others.
• Willingness to Learn: Approaches new tasks with an interest to learn and adapts as job requirements change.
• Initiative: Seeks out additional work when tasks are completed. Goes above and beyond required tasks. Participates in pre-shift and department meetings. Maintains daily housekeeping of the operations building, equipment, break rooms, restrooms, and smoke areas. Promotes teamwork and assists in all areas of the operation as needed.
• Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough, and professional work. Follows the “Only Handle It Once – OHIO” principle by completing work correctly the first time.
• Follows Directions: Adheres to all written and verbal instructions provided by management or project leaders.
• Communication: Shares information professionally and factually to ensure the best decisions for the company. Reports all issues to your manager/supervisor.
• Appearance: Maintains an appropriate appearance and dresses according to the established dress code.
• Safety: Follows all safety rules, guidelines, and practices. Reports unsafe conduct or conditions immediately to a supervisor or manager.

Responsibilities

• Productivity / Efficiency:
  • Understand customer contract requirements.
  • Ensure all paperwork and data entry is completed by 9 AM the next day and by the end of the billing period.
  • Perform cycle counts as detailed by the company or customer and record system entries.
  • Achieve Daily Revenue P & L Metric (overall green status).
  • Ensure Daily Revenue P & L metric information is current within 48 hours.
  • Work with direct reports to implement corrective actions based on weekly performance when metrics are below green status (exceptions for some customer accounts based on data availability).
  • Manage overall equipment needs and supply ordering.
  • Plan daily labor to match inbound/outbound activity.
• Safety:
  • Ensure Safety Policies are followed and enforced throughout the operation.
  • Develop and implement Corrective Actions based on historical trends of recorded incidents and damage costs, including team input for safety awareness.
  • Provide periodic updates on progress with Corrective Actions.
  • Complete monthly audits:
    • Hoist Inspection Audit – weekly
    • First Aid Medication Log – monthly
    • Safety Board Information Review – monthly
    • Motorized Equipment Daily Inspection, Scrubber Daily Inspection, Golf Cart, etc. (electronic/paper) – daily
• SOP’s – Policies, Procedures, Work Instructions:
  • Complete SOP monthly reviews by required due dates.
  • Provide feedback on documented processes by recommending changes via the Document Control Plan using the Document Change Request form.
  • Ensure customer-specific processes and work instructions are developed, documented, and reviewed with affected employees, and added to the established customer folder on the company “S” drive.
• Quality:
  • No customer loss due to Quality/Performance issues.
  • Complete the “Operations - New Customer Set Up” document for new and existing customers transitioning to a new region.
  • Drive organic growth with existing customers.
  • Ensure a positive customer experience.
  • Address Corrective Action Requests (CARs).
  • Meet or exceed KPI metric objectives.
  • Ensure all information sent out of the department is accurate and track any errors.
• Training:
  • Follow the established Training Program C.G.GE.006.
  • Ensure training of employees is documented.
  • Complete Operations & Safety Checklists per the Training Program.
  • Conduct Job Proficiency Training Reviews for new hires and tenured employees per the Training Program.
• Food Safety:
  • Ensure buildings and areas of responsibility are audit- and tour-ready.
  • Prepare for 3rd Party Audits (AIB, SQF, customer-conducted audits, etc.) with a scoring objective of passing (Pass or Fail) or achieving an Excellent Range (950 and above).
  • Review negative/non-passing results with affected management team members.
  • Complete and record audits by required due dates:
    • Facility Audit – monthly
    • Rodent Log – weekly
    • Glass Breakage Audit – monthly (as required by customer)
    • Master Sanitation Checklist – daily, weekly, monthly
  • Follow food/safety SOPs and AIB standards. Must have experience and be knowledgeable about Food Safety or willing to receive training.
• Storage:
  • Maximize storage density by following the customer’s or company’s direction.
  • Follow guidelines outlined in the Peak Storage and Space Utilization Entries SOP.

Skills

• The ability to operate a profitable department.
• The ability to motivate and drive a team to meet and exceed department and company goals.
• The ability to build successful relationships with customers.
• Working knowledge of warehouse operations and WMS.

Pay

$90,000 to $150,000 yearly (target range: $95,000 to $130,000).