General Manager I

About the role

As a General Manager, you will plan, manage, and guide multiple contracted services for a client typically generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services may include food service, facility support, custodial services, retail, lodging, transportation, and more. You will lead a team to provide excellent service while leveraging operational expertise, financial acumen, and relationship-building skills.

Responsibilities

• Lead a team to deliver operational expertise in contracted services, ensuring hands-on execution and management of daily operations.
• Manage client and community relationships, continually assessing operations to drive employee and customer satisfaction.
• Build, develop, and lead a management team and staff to achieve organizational objectives.
• Recommend methods, resources, and implementation plans for service improvement and growth based on operational needs, capabilities, and contractual obligations.
• Partner with Finance to manage budgets and design improvements to optimize financial performance and operational productivity.
• Ensure compliance with all local, state, and federal regulations and codes, maintaining associated records and reports.
• Maintain compliance with Aramark’s standards of operation, including safety standards and the Business Conduct Policy.
• Adapt to changing job duties or new assignments as needed to meet commitments.

Requirements

• Bachelor’s degree highly preferred, particularly in Food Service, Hospitality, Facilities, or Business Management.
• Proven ability to focus on client and customer service, entrepreneurship, and business growth.
• Strong interpersonal skills to communicate effectively with clients, senior management, and support staff.
• Comfort with reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms.
• Meaningful experience in the service industry, contract services, or hospitality environment.
• Proven leadership experience managing through other managers.
• Experience creating and managing department budgets, financial controls, and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Physical Demands

• May require lifting, bending, pushing, pulling, and/or extended walking and standing.
• May require wearing uniforms and/or using Personal Protective Equipment (PPE).