General Manager III - Store 8043 King of Prussia, PA

About the Role

This position involves managing a retail store to achieve sales goals and service objectives while leading a team of 10-20 members in a fast-paced environment. The role requires a blend of operational management, team leadership, and customer service, with a focus on both DIY and Professional Customers.

Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow Professional Customer relationships and sales, including building and holding the team accountable to executing Customer action plans.
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members.
• Ensure execution of all inventory and operational standards.
• Coach all Team Members to deliver on Customer expectations (DIY and Professional).
• Perform manager-on-duty responsibilities, including touch base/coaching, floor/phone management, task assignment and completion, safety, and open/close duties.
• Lead change management initiatives.
• Foster a respectful and diverse environment for both Customers and Team Members.
• Provide DIY services such as battery installation, testing, and wiper installation.
• Assist District/Region in other functions as requested.

Requirements

• 2-3 years of experience managing a team of 10-20 members in a fast-paced and highly dynamic retail environment.
• Successful experience managing profitability; proven financial and business acumen.
• High school diploma or GED required; Bachelor’s degree in business or a related area preferred.
• Valid driver’s license.
• ASE Certification preferred but not required.

Skills

• Working knowledge of automotive systems preferred.
• Fluent in English (Spanish a plus); strong communication and relationship-building skills with Customers, peers, and upper management.
• Proficient in Microsoft Office (Word, Excel required; PowerPoint preferred).
• Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percent.
• Ability to review and analyze business reports, including profit and loss statements (P&L).
• Strong leadership skills, including holding others accountable, inspecting work quality, and providing inspiring feedback.
• Ability to work varied shifts, including days, evenings, and weekends as needed.
• Friendly communication and ability to locate and stock parts.
• Safety knowledge and skills.
• Ability to become ASE P2 certified or ASE-ready equivalent.
• Advanced parts lookup and sourcing from multiple places, including special order, FDO, and second source.
• Ability to execute and train on project and product quality recommendations, store operational processes, testing and diagnostic equipment, inventory systems, store equipment, POS, and Parts lookup systems.
• Ability to recruit, select, hire, and develop quality Team Members.
• Ability to build and grow relationships with Professional Customers.

Physical Demands

• Predominantly walking or standing during work hours.
• Ability to talk, hear, and use hands and fingers to handle or feel.
• Reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50 pounds; occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

• Primarily working indoors, with occasional outdoor tasks such as installing batteries and wiper blades, exposing the employee to various weather conditions.
• Occasionally exposed to moving mechanical parts, high or precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration.
• Moderate noise level in the work environment.

Pay

Position is eligible for sales commission based on individual or store performance.