General Manager II - Store 7243 New Market, MD

About the role

A General Manager must be committed to inspiring our team, helping our Customers succeed and growing our business with integrity. This professional-level sales and management position supports functions on both sides of the business, requiring understanding of store systems, automotive systems, parts knowledge and the ability to identify, troubleshoot and project assist for DIY. The role is responsible for developing and maintaining Professional Customer relationships and program growth, achieving financial metrics and maintaining service and appearance standards. The position is exempt and requires a minimum of 50–55 hours per week (excluding meal break periods). The average schedule is 5–6 days per week, 11-hour shifts, including rotating nights and weekends, with one hour for lunch; additional hours may be required based on staffing, store conditions, sales to target and other business demands.

Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships and sales, including building and holding the team accountable to executing Customer action plans
• Select, hire, develop, manage performance, coach, schedule and engage store Team Members
• Ensure execution of all inventory and operational standards
• Coach all Team Members to deliver on Customer expectations (DIY and Professional)
• Manager-on-duty responsibilities: touch-base/coaching, floor/phone management, task assignment and completion, safety, open/close duties
• Lead change management
• Embrace diversity and foster a respectful environment for both Customers and Team Members
• Provide DIY service including battery installation, testing, wiper installation, etc.
• Assist District/Region in other functions upon request

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Ability to become ASE P2 certified or ASE-ready equivalent
• Ability to execute and train project and product quality recommendations
• Advanced parts lookup and sourcing; ability to source from special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and parts lookup systems
• Ability to review and analyze P&L statements
• Ability to recruit, select, hire and develop quality Team Members
• Ability to build and grow relationships with Professional Customers

Essential Job Skills

• Working knowledge of automotive systems preferred
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases and gross profit percent
• Review and analyze business reports, including profit and loss statements
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring
• Work an assortment of days, evenings and weekends as needed

Prior Experience

• 2–3 years of experience managing a team of 10–20 Team Members in a fast-paced and highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen

Education

• High school diploma or general education degree (GED)
• Bachelor’s degree in business or a related area preferred

Certificates, Licenses, Registrations

• Valid driver’s license required
• ASE certification preferred, but not required

Physical Demands

The employee will predominantly be walking or standing. The role requires the ability to talk and hear, and to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Work Environment

Work is usually performed inside, but the employee will occasionally work outside and be exposed to various weather conditions while performing tasks such as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Pay

The good-faith estimate for this role is between $69,400.00 and $85,000.00 USD salary for a new team member. The rate offered depends on factors including geographic location, retail experience, automotive knowledge, education, leadership roles and other relevant skillsets, as well as shift differential where applicable.