General Manager (GM), Client Services, Wal-Mart

About the role

The Trade Desk is seeking a General Manager, Client Services, Walmart to lead client delivery, operational excellence, and strategic support for one of the company's most important and complex enterprise partnerships. This leader will operate as the general manager, running the Walmart Enterprise, Walmart Connect, Sam's Club enterprise, and the Sam's Club retail media network business. This leader will oversee relationships, service delivery, platform adoption, team leadership, and cross-functional alignment. The role requires a unique blend of client leadership, operational rigor, and product fluency. Unlike a traditional Client Services leadership role, this position requires deep partnership with Product teams to ensure client feedback, business priorities, and platform capabilities remain closely connected.

Responsibilities

• Lead the Client Services strategy and operating model for Walmart and related business units.
• Manage and develop a dedicated Walmart Client Services organization.
• Serve as the senior escalation point for client and agency stakeholders.
• Partner closely with Product teams to ensure alignment between client needs and platform capabilities.
• Drive operational excellence, accountability, and service quality across the organization.
• Support platform adoption and client success initiatives.
• Work in close partnership with the GM, Business Development to support overall business growth.
• Build strong relationships across Walmart, agencies, and internal stakeholders.

Qualifications

• 15+ years of experience in client services, account management, customer success, platform services, media operations, consulting, or related leadership roles.
• Significant experience in advertising, digital media, programmatic, ad tech, martech, retail media, commerce media, or enterprise technology.
• Proven experience leading client-facing teams supporting large, complex, strategic accounts or enterprise platform partnerships.
• Strong understanding of agencies, brand advertisers, media activation, campaign performance, measurement, and platform adoption.
• Experience partnering with Product or technical teams to translate client needs into product requirements, roadmap input, service models, or operational improvements.
• Demonstrated ability to lead teams through transition, ambiguity, growth, or operating model redesign.
• Experience with retail media, Walmart, Sam’s Club, CPG, shopper marketing, commerce media, or offsite media is a plus, but not required.
• Experience supporting white-labeled technology, dedicated platform instances, enterprise software, or complex media technology partnerships would be highly relevant.
• Strong executive communication skills and experience managing senior client and agency relationships.

Skills

• The ability to run the Walmart Client Services business with structure, ownership, and strategic clarity.
• Experience leading services teams supporting complex advertisers, agencies, or enterprise technology partnerships.
• Strong understanding of how media activation, product capability, data, measurement, and commercial growth intersect.
• The ability to partner closely with Product to ensure Walmart needs are understood and addressed appropriately.
• A steady leadership style that can stabilize and focus a team during a period of transition.
• Strong judgment in a highly visible business where client delivery, product connectivity, and commercial partnership health are deeply linked.
• The ability to work as a true counterpart to the GM, Business Development, Walmart while maintaining clear ownership of the Client Services operating model.

Pay

The base salary range for this role is $163,900—$300,400 USD.

Benefits

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents.
• Retirement benefits including a 401k plan with company match.
• Short and long-term disability coverage, basic life insurance.
• Well-being benefits.
• Reimbursement for certain tuition expenses.
• Parental leave.
• Sick time of 1 hour per 30 hours worked.
• Vacation time for full-time employees: up to 120 hours through the first year and 160 hours thereafter.
• Around 13 paid holidays per year.
• Eligibility for stock-based compensation grants, allowing employees to become The Trade Desk shareholders.
• Opportunity to purchase The Trade Desk stock at a discount through the Employee Stock Purchase Plan.
• Variable compensation-based incentives and commissions, depending on the role.