General Manager - Delafield Hotel

About the role

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

Responsibilities

• Approach all encounters with guests and team members in a friendly, service-oriented matter
• Drive organizational excellence in operations and customer service
• Oversee performance measurements to ensure the property operates within approved budgets and is competitive in its respective competitive set
• Create the hotel’s annual budget and monitor the performance of the hotel throughout the year
• Maintain positive and efficient work environment
• Hire, develop and train associates to ensure guest satisfaction and company culture
• Ensure the cleanliness and safety of the hotel and its assets through the enforcing and maintaining of preventative maintenance programs
• Must be able to multi-task
• Willingness to assist all hotel departments as needed
• Willingness to work with other tenants in the property to ensure an enjoyable experience for guests throughout the physical property, including leased spaces (i.e. restaurants)

Requirements

• Education: Bachelor’s Degree in Hospitality Management or Business Administration or equivalent of education and work experience
• Experience and/or Training: Minimum 5 years hotel experience with minimum of 2 years as a rooms department head or general manager
• Technology/Equipment: Computer skills including Microsoft Office
• Mandatory Requirement: U.S. Work Authorization (required)

Qualifications

• Education: College degree preferred
• Experience and/or Training: General Manager experience preferred; new hotel opening experience preferred
• Technology/Equipment: Knowledge of Opera PMS and Travelclick/iHotelier preferred