General Manager - Convenience Store (Blackjack Lane)

About the role

As a Convenience Store General Manager, you will create and maintain an exceptional store experience for guests. This salaried/exempt position oversees a retail location’s staff and activities to achieve a profitable store. You will be responsible for the day-to-day running of the store, including stock control, overheads, staff, gross profit, and reporting.

Responsibilities

• Staff management: interview, selection, and training of all staff for the retail location.
• Organize and oversee the schedules and work of staff.
• Confirm daily sales reports and cash receipts; ensure monies are deposited regularly and reports are submitted per company policies.
• Ensure store standards are consistently improved in housekeeping, merchandising, presentation, and service.
• Hold regular communication meetings with staff to ensure all plans are carried out.
• Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
• Ensure inventory data is correct by performing spot inventory counts and checks.
• Collaborate with regional managers to develop, coordinate, and identify cost-effective advertising and hiring strategies.
• Ensure the store always looks clean and inviting.
• Achieve Gross Profit Margin, Net Margin, and Sales Targets as agreed with District Managers.
• Perform other related duties as assigned.

Requirements

• Must be at least eighteen (18) years of age.
• High School/GED required.
• Customer service experience required.
• Retail management experience highly preferred.
• Ability to work flexible hours including days, evenings, weekends, and holidays to meet business needs.
• Frequent standing for long periods of time.
• Must be able to lift 25-50 pounds at times.

Skills

• Excellent verbal and written communication skills.
• Strong leadership and management skills with the ability to motivate staff.
• Experience working to targets, KPIs, and measurements.
• Understanding of P&L and financials.
• Excellent customer service abilities and a positive attitude.
• Flexible and open schedule.
• Intermediate knowledge of Microsoft Office, including Teams, Excel, and Outlook.