General Manager, B2B Marketplace (VP-Level)

Accountabilities

• Owes the overall performance, operations, and continued growth of a flagship B2B marketplace platform.
• Requires strategic leadership, strong operational discipline, and the ability to build trusted relationships with enterprise partners while scaling internal teams.
• Led and developed customer-facing organizations, including Account Management and Customer Experience teams, through experienced managers.
• Driven enterprise customer success by improving adoption, retention, satisfaction, and long-term partnership value.
• Partnered with Product, Engineering, Sales, Marketing, and Operations teams to align priorities and deliver customer-focused solutions.
• Gathered customer insights and market feedback to influence commercial strategy, product investments, and platform improvements.
• Provided executive-level guidance on customer presentations, strategic plans, business reviews, proposals, and performance updates.
• Established and improved operating processes, performance metrics, reporting structures, and team workflows.
• Conducted regular reviews of account health, business priorities, opportunities, and risks with leadership teams.
• Build scalable systems and organizational capabilities to support continued business growth.
• Represented the organization in strategic customer meetings, executive discussions, and industry engagements.
• Travel periodically to meet enterprise customers, support relationship development, and participate in strategic planning sessions.

Requirements

• Significant experience leading enterprise customer organizations, managing complex relationships, and scaling teams within a fast-paced technology environment.
• Combines strategic thinking with hands-on execution and demonstrates strong commercial and operational judgment.
• Bachelor’s degree required.
• Proven experience leading teams, including managing managers or overseeing organizations through multiple leadership layers.
• Demonstrated success managing complex enterprise customer relationships and driving long-term account growth.
• Strong leadership capabilities with experience developing teams, improving performance, and building scalable operating models.
• Able to balance executive-level strategy with hands-on involvement in important projects and initiatives.
• Excellent project management skills with strong attention to detail and organizational discipline.
• Strong analytical mindset with the ability to use data to identify opportunities, solve problems, and guide decisions.
• Able to manage multiple priorities in a dynamic, rapidly changing environment.
• Strong communication, collaboration, and stakeholder management skills.
• Proficiency with business productivity tools including Excel, PowerPoint, and Word.
• Positive, team-oriented mindset with a willingness to collaborate across functions.

Benefits

• Full-time remote work opportunity within the United States.
• Competitive base salary range of $170,000 - $280,000 per year, plus bonus, equity, and benefits.
• Location-based compensation adjustments may apply.
• Medical, dental, and vision insurance coverage.
• Automatic 401(k) contribution.
• Equity ownership opportunities.
• Flexible open vacation policy.
• Home office setup support.
• Employee referral program.
• Bi-annual company retreats.
• Monthly team events and opportunities for team connection.
• Significant exposure to executive leadership and strategic business initiatives.
• Career growth opportunities within a scaling technology organization.