General Manager

Company Name: Blue Dot Heating, Air Conditioning

About the role

American Residential Services is the largest provider of residential services in the US, employing over 7000 professionals. Blue Dot, a reputable and growing Maryland branch, is seeking a General Manager to lead their residential HVAC & Plumbing service center.

Responsibilities

• Plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus.
• Leverage the brand and drive employee engagement in a rapidly changing and highly competitive business environment.
• Assuming full operational responsibility for profit and loss related activities.
• Establish a team culture among service center personnel and hold the team to a high standard of customer satisfaction.
• Consistently administer company policies and procedures throughout the service center.
• Maintain job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner.
• Prepare business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center.
• Recruit, select, and train all service center employees.
• Optimize the service center to provide service, complete tasks, and otherwise perform in an efficient manner.
• Develop new programs and execute established plans to meet and exceed sales goals.
• Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives.
• Build a team culture by recruiting, motivating, and training the staff.
• Review and promote the maintenance of a safe, accident-free, and healthy work environment.
• Demonstrate proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan.
• Show excellent analytical skills, financial acumen, and attention to detail.
• Show computer proficiency (Microsoft preferred).

Qualifications

• Minimum of 10 years leading teams servicing Business to Consumer & B2B customer markets.
• Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business.
• Bachelor’s degree required and 4 to 6 years related experience, or equivalent combination of education and experience. Master's degree preferred.
• Consistent track record of meeting and exceeding revenue objectives.
• Strong interpersonal/communication skills (oral and written).
• Self-start and motivate a group of individuals to act as a team towards a common goal.
• Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives.
• Build a team culture by recruiting, motivating, and training the staff.
• Review and promote the maintenance of a safe, accident-free, and healthy work environment.
• Demonstrate proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan.
• Show excellent analytical skills, financial acumen, and attention to detail.
• Show computer proficiency (Microsoft preferred).

Benefits

We offer a competitive compensation package and a full range of benefits including medical, dental, vision, 401(k), life and long-term disability insurance.