General Manager & Chief Operating Officer, Concord Country Club

About the role

Concord Country Club, established in 1927, is a premier private club located in the Brandywine Valley, near Philadelphia and Wilmington. The Club offers a William Flynn-designed championship golf course, outstanding dining and social facilities, an active racquets program, aquatics complex, and vibrant family programming that serves more than 500 member families. Recent investments have modernized the clubhouse while preserving its traditional character.

Club Details

• Facility: Member-Owned Course
• Access: Private
• Number of Holes: 18
• Age of Club: 99 (Centennial in 2027)
• Members: 500+
• Initiation Fee: $35,000
• Initiation Average Age of Membership: 45
• Gross Dollar Volume: $9,500,000
• Annual Dues Volume: $5,600,000
• Annual Food and Beverage Sales: $2,500,000
• Total Payroll: $4,200,000
• Number of Staff: 180
• Full Time: 42
• Part-Time: 138
• Annual Rounds of Golf: 29,000+

Club Features

• Dining/Clubhouse Facilities:
• 1 Indoor/Outdoor Restaurant and Lounge (seating for 120) with an indoor/outdoor Bar (seating for 36) with multiple TVs and kitchen
• 1 Banquet Room (seating for 250) with bar and kitchen
• 2 Flexible Dining/private meeting Rooms (seating for 30-50) with A/V capabilities
• Mens and Ladies’ locker rooms with attached casual meeting rooms
• New Adult grille with two golf simulators, bar and casual seating (coming in 2027)
• Golf Facilities:
• Premier 18-hole course, par 71, William Flynn design with a full-service pro shop & practice facility
• New cart and golf bag storage facility with capacity for over 60 carts and 500 golf bags
• Newly installed golf course irrigation system expansion and modernization project starting in 2028
• Racquets Facilities:
• 5 outdoor Har-Tru courts (3 with lights)
• 1 outdoor Hard courts
• 4 outdoor platform tennis (paddle) courts with lights
• 4 pickle ball courts with lights
• Pavilion and pro shop
• Swimming Facilities:
• Pool with swim lanes, infinity entrance, slide and baby pool
• Outdoor pavilion with restaurant and bar
• Special Club Features:
• 12 month a year operation with a strong off-season golf program and a thriving all season racquets program
• Food and beverage operations are open 12 months a year for members with reduced winter hours
• Banquets and private events can take place year-round

Position Overview

Title: General Manager & Chief Operating Officer
Reports to: Board of Directors
Supervises: Grounds Superintendent, Golf Professional, Executive Chef, Food & Beverage Managers, Restaurant Manager, Facilities Director, Capital Projects Director, Events Director, Membership & Marketing Director, Racquets Professional, Aquatics Director
Manager and Controller

Essential Job Functions

• Leadership:
• Lead a high-performing management team
• Foster accountability, collaboration, continuous improvement, and employee engagement
• Recruit, develop, mentor, and retain exceptional staff
• Maintain a highly visible leadership presence throughout the Club
• Member Experience:
• Deliver exceptional service across every Club operation
• Maintain strong relationships with members through open communication and visibility
• Continuously evaluate member feedback and implement meaningful improvements
• Ensure all programming reflects Concord's family-oriented culture
• Strategic Leadership:
• Execute the Board's Long-Range Strategic Vision
• Advise the Board regarding future capital investments and operational initiatives
• Lead organizational change while preserving Club traditions
• Represent the Club throughout the community and industry
• Financial Management:
• Develop and administer annual operating and capital budgets
• Maintain strong financial performance using industry benchmarking and best practices
• Oversee forecasting, cash management, capital planning, and financial reporting
• Identify new revenue opportunities while protecting member value
• Club Operations:
• Ensure operational excellence across all departments
• Establish policies and procedures supporting consistent service quality
• Maintain Club facilities to the highest standards

Experience and Qualifications

• Education: Bachelor's degree in Business Administration, Hospitality Management, or related field
• Experience: Minimum of ten years of senior leadership experience in a private club, hospitality, or comparable organization
• Knowledge: Comprehensive knowledge of club operations, finance, food & beverage, membership, marketing, human resources, and capital planning
• Skills: Strong financial acumen and strategic planning experience, outstanding leadership, communication, and relationship-building skills, Certified Club Manager (CCM) desirable

Compensation and Benefits

The club will provide a compensation and benefits package commensurate with experience and qualifications. This includes but is not limited to: Base Salary, Bonus, Medical insurance, 401(k), CMAA Membership, Family Golf Membership, Professional development support, Continuing education opportunities

Application Instructions

All applications MUST be submitted through the PGA of America's Career Services Department as described below. Resume deadline is August 31st, 2026 at 11:59 pm Eastern Time. Combine your cover letter, resume, references, and any supporting documents into one (1) PDF document with the following file naming convention: Last Name, First Name, Concord Country Club, General Manager & Chief Operating Officer. Please address all correspondence to – Mr. Mike Pearson | Search Chair | Concord Country Club Joe Doughty, PGA, Geoff Surrette, PGA, and Jonathan Gold, PGA are leading this search. Please contact them with any questions. Email: jdoughty@pgahq.com gsurrette@pgahq.com jgold@pgahq.com