General Manager

General Manager Job Summary

Urban Air is seeking a General Manager to lead the team, foster a positive atmosphere, and drive success while maintaining a fun culture.

Responsibilities

• Hire, train, and provide mentorship to the staff
• Cultivate a team environment that provides exceptional customer service
• Implement and execute all staff training programs
• Aid in selecting and developing Area Leads and Certified Trainers
• Lead and influence managerial staff through effective motivation
• Maintain a strong community presence through partnerships

Operations

• Maintain a safe, clean, and secure environment
• Manage all aspects of operations including entertainment, food, beverage, attractions, and property
• Ensure operational execution through attention to detail and adherence to standards
• Direct the management team and ensure high staff performance
• Promote positive employee relations and delegate duties effectively
• Monitor online reviews to improve guest experience

Financials

• Capitalize business opportunities by executing marketing strategies
• Maintain systems for inventory control and staffing levels
• Analyze financial reports and develop action plans to grow revenue and control expenses

Qualifications

• Strong interpersonal and decision-making skills
• Experience in hospitality, particularly theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
• At least 3 years of experience in facility operations and management
• Ability to develop team members and achieve financial results
• Intermediate computer skills in Microsoft Office
• Professional appearance and conduct
• Adaptability and flexibility
• Innovative and strategic thinking

Who Will Succeed in This Role

We are looking for a strong, vibrant leader who can guide and support younger staff, helping them grow professionally and personally. This includes teaching positive guest service skills and ensuring the GM tasks are completed to control costs and drive revenue.

About Urban Air Adventure Parks

Urban Air is the leading indoor adventure park and the world's largest operator of location-based entertainment. Our mission is to help kids have fun and achieve their goals.