General Locations Manager

Job Responsibilities

• Work with Market Leadership to understand long-term and short-term business goals and operational priorities
• Provide guidance to location leadership on business plans, budgets, financial, production, and revenue goals
• Monitor and achieve annual financial goals within AOR
• Transfer financial knowledge to location leadership to facilitate sustainable business decisions
• Approve expenditures and invoices
• Provide marketing, advertising, community, and customer guidance
• Leverage corporate and market resources to expand brand and product awareness
• Develop and implement plans to improve customer satisfaction index and online community reviews
• Resolve complex problems and provide resolution guidance to location leadership
• Ensure location’s operating practices comply with applicable federal & state regulations and company policies
• Ensure safety, quality control, and compliance standards are adhered to

Collaboration and Communication

• Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Develop and implement communication plans for key initiatives and change management
• Oversee implementation of initiatives and manage change providing leadership and guidance as needed
• Communicate long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging

People Development

• Develop a strong, trusting, empowered, and reliable team
• Understand team members' career aspirations and provide assignments to develop skills and/or close gaps
• Constructively address issues and provide feedback
• Maintain training and licensing requirements for staff
• Screen candidates (internal and external) and hire/promote skilled and effective staff
• Establish pay, recommend pay increases, special pays, and career advancements
• Write development plans to close behavior or skill gaps
• Collaborate with Human Resources throughout discipline, development, and termination processes
• Recommend and discuss terminations with Market Leadership