General Liability Construction Defect

About Reserv

Reserv is an insurtech company that creates and incubates AI and automation technology to simplify claims processes. Founded by experienced SaaS and digital claims professionals, Reserv is backed by Bain Capital and Altai Ventures and started operations in May 2022. Our mission is to automate manual tasks and set a new standard for TPAs, insurance technology providers, and adjusters.

About the role

We are looking for a highly organized and customer-focused General Liability Adjuster with construction defect experience to join our team. The successful candidate will handle customer calls, educate customers, manage claims, and provide service to all constituents. They will also collaborate with our product and engineering teams to identify process improvements.

What you'll do

• Provide prompt, courteous, and high-quality customer service to all policyholders and claimants
• Gather necessary information from customers to initiate claims and explain policy, coverage, and appropriate actions
• Manage an inventory of claims, analyze coverage, and identify potential coverage issues
• Establish initial reserves for all potential exposures and adjust as necessary
• Handle all aspects of construction defect claims
• Handle all aspects of general liability claims, including slip and falls, habitation, risk transfer, construction, and New York Labor Law
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers, client counsel, and investigative services to resolve claims
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions, guidelines, and policy changes

Who you are

• Highly motivated and growth-oriented
• Passionate adjuster who cares about the customer and their experience
• Empathetic, exercising patience towards everyone you interact with
• Sense of urgency at all times
• Creative, finding the right exit ramp for claim resolution
• Conflict-enjoyer, conversational rather than adversarial
• Curious, wanting to know the whole story to make informed decisions
• Anti-status quo, willing to act on ideas to improve processes
• Communicative, sharing insights and feedback
• And yes, you have a sense of humor
• Collaborative and a team player

Requirements

• Bachelor's degree, JD, or professional insurance designation preferred
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• Minimum of 5 years of experience, ideally with:
• General Liability (Premise, Habitational, Auto, Garagekeepers, BOP’s, Dwelling)
• Construction Defect
• Employers Liability
• Liquor Liability/Dram Shop
• Complex claims involving litigation
• Policy interpretation, drafting Reservation of Rights letters, coverage declinations
• Third-party bodily injury
• Third-party litigated bodily injury/property damage
• Willing to obtain all licenses within 60 days, including completing state required testing
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
• Desire to engage in learning opportunities and continuous professional development
• Ability to collaborate with colleagues within and outside your department
• Willingness to travel for client and claims needs

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment

Additional

• Listen to your feedback to enhance and improve the claims role
• Work toward reducing and eliminating administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv

We value diversity in backgrounds, perspectives, and life experiences and encourage applicants from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Reserv Claims Analysis, LLC

Remote (Atlanta, Georgia, US)