Complex Claims Specialist - General Liability (Construction Defect)

Seeking a highly skilled and experienced Complex Claims Specialist to join a team. This senior-level role involves adjudicating complex General Liability (GL) claims, with a focus on construction defect and third-party property damage claims. The successful candidate will manage a diverse caseload, oversee litigation, and work closely with insureds, brokers, and defense counsel to ensure fair and efficient resolution of claims.

Pay

Salary Range: $115,000 - $135,000 per year

Bonus: Competitive bonus based on personal and company performance

Benefits

• Competitive benefits package
• 401(k)
• Paid time off
• Professional development opportunities

Responsibilities

• Manage a caseload of 80-100 complex GL claims, including litigated files (80%+).
• Strategize and maximize early settlement opportunities for construction defect and third-party property damage claims.
• Conduct injury evaluations and negotiations, handling claims up to policy limits (average $250k+).
• Draft and review coverage analyses, ensuring accurate documentation of claim files.
• Partner with local defense counsel to monitor litigation and drive best practices.
• Attend mediations and settlement conferences as needed.
• Assess exposures and ensure adequacy of claim reserves.
• Identify suspected fraudulent claims and collaborate with the special investigations unit.
• Actively participate in feedback loops with underwriting and actuarial teams.
• Keep senior claims management informed of key issues.

Requirements

• 10+ years of claims handling experience within General Liability and Bodily Injury.
• 5+ years of commercial GL experience, with a focus on construction defect claims.
• 5-10+ years of litigation experience, actively involved in the process.
• Bachelor’s degree from an accredited college or university preferred.
• A JD from an ABA-accredited law school may be considered as a supplement to claims handling experience.

Skills

• Advanced knowledge of claims analysis, adjusting practices, and coverage within the specialty area.
• Proven ability to positively influence high-severity claims outcomes through investigation, negotiation, and litigation leadership.
• Strong analytical, verbal, and written communication skills.
• Proven track record of mentoring and guiding others.