Complex Claims Specialist - General Liability (Construction Defect)

About the role

Build a brilliant future with Hiscox. The Complex Claims Specialist is a senior level individual contributor position. This person adjudicates assigned claims within given authority and provides operational support to the claims team. This position is primarily hybrid and requires in-office attendance at least two (2) days per week for candidates located near one of our office locations; qualified remote candidates will also be considered. The role can be based in Atlanta, GA; Boston, MA; Chicago, IL; Manhattan, NY; Scottsdale, AZ; or West Hartford, CT.

The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. Claims staff are empowered to manage their claims within given authority to provide fair and fast resolution for insured and broker partners. With strong growth across the US business, the Claims team focuses on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.

Responsibilities

• Strategize and maximize early settlement opportunities for Construction Defect and 3rd Party Property Damage Claims
• Demonstrate proficient knowledge regarding coverage triggers and time on risk allocation
• Draft and review coverage analyses
• Manage/partner with local defense counsel while monitoring litigation
• Drive litigation best practices to manage deployment and utilization of defense counsel
• Continually assess exposures and adequacy of claim reserves
• Demonstrate proficient knowledge regarding theories of liability and state specific negligence standards
• Accurately document claim files with all relevant correspondence, documentation, and file notes
• Demonstrate proficient knowledge of ACV vs RCV property damage assessments
• Attend mediations and/or settlement conferences where appropriate
• Identify suspected fraudulent claims and track with the special investigations unit
• Actively participate in the Claims/UW/Actuarial feedback loop
• Keep senior claims management adequately and appropriately informed of key issues
• Liaison directly on a daily basis with insureds and brokers

Requirements

• 10+ years of claims handling experience within General Liability & Bodily Injury
• A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
• Proven ability to positively affect highest severity claims outcomes through investigation, negotiation and effectively leading litigation
• Expert knowledge of coverage within the team’s specialty or focus
• Expert knowledge of litigation process and negotiation skills
• Proven track record of mentoring others
• Excellent verbal and written communication skills
• Advanced analytical skills
• B.A./B.S degree from an accredited College or University preferred

Benefits

• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short‑term disability and long‑term disability coverage
• 24 paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
• Paid parental leave
• 4 week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees’ mental health and wellbeing
• Recipient of 2024 Cigna’s Well‑Being Award for having a best‑in‑class health and wellness program
• Dynamic, creative and values‑driven culture
• Modern and open office spaces, complimentary drinks

Pay

Salary Range: $115‑$135k. The actual salary for this position will be determined by a number of factors, including