General Liability Claims Adjuster – Gaming & Hospitality Accounts

Location: Metairie, LA (Hybrid) or Remote for Qualified Candidates

About the role

At CCMSI, we partner with clients to solve complex risk management challenges through innovative claim solutions, collaborative problem-solving, and an unwavering commitment to service excellence. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim management solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® and an employee-owned company where your expertise, judgment, and contributions directly impact client success.

The General Liability Claims Adjuster is responsible for the investigation, evaluation, negotiation, and resolution of liability claims within a dedicated national gaming and hospitality program. This role handles a diverse inventory of General Liability claims, ranging from low-severity incidents to more complex litigated matters. Claims may involve premises liability, bodily injury, guest incidents, property damage, and other liability exposures occurring within gaming, hospitality, and entertainment environments. The successful candidate will independently manage claims from assignment through resolution while ensuring compliance with Corporate Claim Standards, client-specific handling requirements, and applicable state regulations across multiple jurisdictions.

Responsibilities

• Investigate, evaluate, and adjust General Liability claims from assignment through resolution
• Conduct liability investigations involving bodily injury, premises liability, and property damage exposures
• Analyze coverage, liability, damages, and risk transfer opportunities
• Establish and maintain appropriate reserves based on claim exposure
• Review incident reports, medical records, witness statements, contracts, and supporting documentation
• Negotiate settlements with claimants, attorneys, and authorized representatives
• Manage attorney-represented and litigated claims throughout the claim lifecycle
• Coordinate activities with defense counsel, experts, and vendors as necessary
• Identify and pursue subrogation opportunities when appropriate
• Maintain timely diary management and accurate claim documentation
• Prepare claim summaries, reserve recommendations, and client reports
• Deliver exceptional customer service and responsive claim management
• Ensure compliance with Corporate Claim Standards and client-specific handling instructions

Requirements

• Active Adjuster License or Designated Home State (DHS) License required
• Minimum 5 years of General Liability claims handling experience
• Experience managing claims from investigation through final resolution
• Strong liability investigation and coverage analysis skills
• Experience handling premises liability and bodily injury claims
• Litigation management experience required
• Experience working directly with defense counsel
• Ability to establish reserves and negotiate settlements
• Strong organizational, diary management, and documentation skills
• Excellent verbal and written communication abilities
• Ability to work independently in a hybrid or remote environment
• Proficiency with Microsoft Office applications
• Reliable attendance during established business hours

Preferred Qualifications

• Gaming, hospitality, hotel, casino, or entertainment industry claims experience
• Multi-jurisdiction liability claim experience
• Prior TPA experience
• Experience handling high-exposure liability claims
• Additional adjuster licenses
• Industry designations such as: AIC, CPCU, ARM

Benefits

• 4 weeks of Paid Time Off (accrues throughout the year) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities

Pay

Salary Range: $65,000 – $75,000 annually

Schedule

Monday – Friday, 8:00 AM – 4:30 PM

Hybrid employees typically work 1–2 days per week in the Metairie office. Remote eligibility is available for qualified candidates based on experience and location.

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

Core Values

• Lead with transparency: We build trust by being open and listening intently in every interaction.
• Perform with integrity: We choose the right path, even when it is hard.
• Chase excellence: We set the bar high and measure our success. What gets measured gets done.
• Own the outcome: Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together: Our greatest victories come when our clients succeed. We don’t just work together—we grow together.