General Liability Claims Adjuster

About the role

We are seeking a highly organized and customer-focused General Liability Adjuster to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim.

Responsibilities

• Handle all aspects of General Liability claims not limited to but including Slip and Falls, Habitational, Risk Transfer, Construction, and more.
• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action.
• Manage an inventory of claims, analyze coverage and identify any potential coverage issues.
• Establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input for continuous development of claims guidelines, best practices, and process improvements.
• Oversee and direct outside investigative service providers, client counsel and investigative services to resolve the claim while closely with the client.
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.

Qualifications

• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
• Minimum of 3-5 years of experience ideally with; General Liability (Premise, Habitational, Auto, Garagekeepers, BOP’s, Dwelling), Construction Liability, Employers Liability, Liquor Liability/Dram Shop, Complex claims involving litigation. Policy interpretation. Drafting Reservation of Rights letters, coverage declinations. Third-party bodily injury. Third-party litigated bodily injury/property damage.
• Active insurance adjuster's license by way of a designated home state; home state license required if home state license is available.
• Willing to obtain all licenses within 60 days, including completing state required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.
• Ability to collaborate with colleagues within and outside your department.
• Willingness to travel for client and claims needs.
• Bachelor's degree. JD, Professional insurance designations preferred.