General Business - Collector II

Responsibilities

• Contact customers with overdue accounts to discuss payment status, identify barriers to resolution, and work toward acceptable repayment outcomes.
• Perform account research using credit files, application records, online resources, and approved investigative tools to locate customers or related collateral information.
• Review delinquent account details carefully and document findings, next steps, and customer interactions with accuracy and consistency.
• Address customer concerns by identifying underlying issues, clarifying account information, and guiding callers toward practical solutions.
• Manage a steady volume of collection activities while balancing follow-up tasks, research assignments, and inbound or outbound communication.
• Use computer-based systems and standard office software to update records, prepare correspondence, and maintain organized account documentation.
• Apply sound judgment when prioritizing collection efforts based on account status, urgency, and available information.

Requirements

• A high school diploma or equivalent required.
• 3-5 years of experience in collections, customer service, or a call center setting.
• Strong verbal and written communication skills with clear and courteous phone etiquette.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Comfortable conducting online research and reviewing credit-related documentation.
• Solid typing ability and general PC proficiency.
• Strong attention to detail with the ability to organize work and manage multiple assignments at once.
• Basic math skills and the ability to interpret account information accurately.

Qualifications

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Skills

Robert Half offers access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Pay

Robert Half does not specify pay levels for this role.

Schedule

Robert Half does not specify the schedule for this role.

Benefits

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

About the Role

We are looking for a collections specialist to support delinquent account resolution for a long-term contract opportunity based in New Jersey. In this role, you will engage with customers to address past-due balances, investigate account information, and help drive timely resolutions while maintaining a high standard of service.