General Academic Advisor (Student Services Professional II)

About the role

The College of Arts and Letters (CAL) at San Diego State University is seeking a General Academic Advisor to serve its undergraduate students. The General Academic Advisor will support a caseload of students by providing academic advising, student support, and programming that enhances student achievement and timely graduation.

Responsibilities

• Academic Advising, Retention, & Graduation Initiatives: Provide holistic academic guidance, student success and degree-planning support, policy interpretation, milestone outreach, retention and graduation intervention, inter-department communication, petition coordination, advising material development, and data-informed support for students and faculty.
• Major Exploration Outreach: Promote CAL majors, minors, and engagement opportunities by conducting outreach to undeclared and admitted students, collaborating Undeclared Advisers, and responding to student, parent, and visitor inquiries.
• Special Event Support: Provide logistical and coordination support for special events ranging from venue setup, program planning, event materials creation, and department representation at Explore SDSU Open House and the CAL Student Success Workshops series.

Position Information

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego and will be eligible for telework after an initial training period.

Department Summary

The Office of the Assistant Dean for Student Affairs offers a comprehensive range of services to students in the College of Arts and Letters. The office takes a student-centered approach in its efforts to help students, endeavoring to give each student as much individualized attention as possible. Since student issues often extend beyond the purview of this office, the staff maintain constant communication with a wide variety of campus entities in order to provide students with the best possible assistance. The mission of this office is to enhance the student's college experience by providing assistance that will support the student's primary educational goal: attaining a degree.

Education And Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of professional experience.

Key Qualifications

• Master's degree in student personnel, higher education/student affairs, counseling or related field.
• Experience advising diverse groups of students and student organizations along the academic spectrum including, promising students, students in the middle or high achieving students.
• Knowledge of a variety of academic disciplines in terms of course requirements and career paths.
• Experience utilizing SDSU Navigate advising (EAB) and similar academic advising tools.
• Two years of experience in interpreting and explaining academic policies governing public or private university admissions.
• Two years of experience working in a college or university admissions, advising, evaluations, registrar or other student service-related office.

Compensation And Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth. Compensation Salary is based on your experience, education, and qualifications, within the department’s budget and equity guidelines. CSU Classification Salary Range: $5,083 - $7,228/month; hiring salary not expected to exceed $5,083/month. Full Benefits Package Includes Generous Time Off: 15 paid holidays, vacation, and sick leave.Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.Health Coverage: Medical, dental, and vision options at low or no cost.Education Support: CSU tuition fee waiver for employees and eligible dependents.Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities. Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.

Supplemental Information

Apply by July 7th, 2026 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU is a smoke-free campus. For more information, please click here. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Justin Phung at jtphung@sdsu.edu.