Academic Advisor (Student Services Professional II)

San Diego State University is seeking an Academic Advisor to support Fowler College of Business students in navigating their academic journey from enrollment through graduation.

About the role

The Academic Advisor provides personalized and group advising to a diverse population of approximately 8,500 undergraduate business students, helping them understand degree requirements, make informed academic decisions, and stay on track toward their goals. The role also offers targeted support to students experiencing academic challenges, connecting them with strategies and resources that promote persistence and success.

Responsibilities

• Provide comprehensive academic advising to current, prospective, and former students and graduation candidates through individual, group, virtual, phone, and email interactions.
• Guide students in understanding degree requirements, General Education, graduation requirements, academic policies, and progress toward degree completion.
• Counsel academically at-risk students and those experiencing barriers to degree progress, developing strategies and connecting them with appropriate resources.
• Interpret academic records, degree evaluations, and university policies to address complex student situations and recommend appropriate courses of action.
• Collaborate with colleagues and campus partners to develop and enhance Center for Student Success programs, resources, and advising services.

Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience may substitute for the required education on a year-for-year basis.
• Possession of the required knowledge and abilities is typically demonstrated through two years of professional experience in student services or a related field; a master’s degree in a job-related field may substitute for one year of experience.
• Three years of experience working in a college or university admission, advising, evaluations, registrar, or other student service-related office is preferred.
• Experience working with a large diverse student population and presenting to diverse audiences in varying sizes is preferred.
• Experience explaining and interpreting academic policies governing a public or private university either in person, on the phone, via Zoom, or email is preferred.
• Familiarity with SDSU and CSU general education and graduation requirements is preferred.
• Experience with SDSU-specific systems such as my.SDSU student information system, uAchieve degree evaluation, and SDSU Navigate (EAB) is preferred.
• General knowledge of the principles, practices, and trends of the Student Affairs field, as well as policies and procedures of the program area, is preferred.
• Ability to analyze complex situations accurately and adopt effective courses of action, and to advise students individually and in groups on complex student-related matters, is preferred.

Benefits

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Pay

Salary is based on experience, education, and qualifications, within the department’s budget and equity guidelines. CSU Classification Salary Range: $5,083 - $7,228/month; hiring salary not expected to exceed $5,083/month.

Schedule

This is a full-time (1.0 time-base), permanent/probationary position. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This position is approved for 1 day of telecommuting after a six-month probation period with onsite work in San Diego.