Academic Advisor (Student Services Professional II)

About the role

The Academic Advisor plays a vital role in helping Fowler College of Business students confidently navigate their academic journey from enrollment through graduation. As a member of the Center for Student Success, this position provides personalized and group advising to a diverse population of approximately 8,500 undergraduate business students, helping them understand degree requirements, make informed academic decisions, and stay on track toward their goals. The role also provides targeted support to students experiencing academic challenges, connecting them with strategies and resources that promote persistence and success.

This is an excellent opportunity for a student-centered advising professional who enjoys building relationships, solving complex academic challenges, and making a meaningful impact within a dynamic business college.

Responsibilities

• Provide comprehensive academic advising to current, prospective, and former students and graduation candidates through individual, group, virtual, phone, and email interactions.
• Guide students in understanding degree requirements, General Education, graduation requirements, academic policies, and progress toward degree completion.
• Counsel academically at-risk students and those experiencing barriers to degree progress, developing strategies and connecting them with appropriate resources.
• Interpret academic records, degree evaluations, and university policies to address complex student situations and recommend appropriate courses of action.
• Collaborate with colleagues and campus partners to develop and enhance Center for Student Success programs, resources, and advising services.

Why Join Us

• Make a meaningful impact on the academic success of thousands of undergraduate business students.
• Help students overcome challenges, navigate important decisions, and progress confidently toward graduation.
• Work within a collaborative Center for Student Success dedicated to high-quality, student-centered advising.
• Develop expertise in academic policy, degree evaluation, advising technology, and complex student support.
• Join the Fowler College of Business and contribute to an environment focused on access, achievement, and student success.

Requirements

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities may be substituted for the required education on a year-for-year basis.

Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.

Qualifications

• Three years of experience working in a college or university admission, advising, evaluations, registrar, or other student service-related office is preferred.
• Experience working with a large diverse student population and presenting to diverse audiences in varying sizes is preferred.
• Experience explaining and interpreting academic policies governing a public or private university either in person, on the phone, via Zoom or email is preferred.
• Familiarity with SDSU and CSU general education and graduation requirements is preferred.
• Experience with SDSU specific systems such as my.SDSU student information system, uAchieve degree evaluation, and SDSU Navigate (EAB), etc. is preferred.
• General knowledge of the principles, practices and trends of the Student Affairs field as well as general knowledge of the policies, procedures, and practices of the program area to which assigned is preferred.
• The ability to analyze complex situations accurately and adopt effective courses of action and the ability to advise students individually and in groups on complex student-related matters is preferred.

Pay

Salary is based on your experience, education, and qualifications, within the department’s budget and equity guidelines. CSU Classification Salary Range: $5,083 - $7,228/month; hiring salary not expected to exceed $5,083/month.

Schedule

This is a full-time (1.0 time-base) position. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. This position is approved for 1 day of telecommuting after a six-month probation period with onsite work in San Diego.

Benefits

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.