GDS System Trainer

Responsibilities

• Deliver comprehensive end-to-end process training for team members, focusing on GDS platforms and Travel Management Company (TMC) processes.
• Develop training materials, documentation, and presentations for GDS systems (Worldspan and Travelport+).
• Ensure that training is aligned with key performance indicators (KPIs) and other deliverables for effective learning and development.
• Work closely with cross-functional teams to enhance throughput and optimize training processes.
• Monitor, assess, and report on training effectiveness, adjusting as needed to meet team and company objectives.
• Facilitate training sessions, including live (in-person and virtual) training and e-learning modules, to improve team performance.
• Proactively identify training needs based on performance metrics and deliver solutions accordingly.
• Create dynamic and engaging training content and presentations.
• Monitor and report on the training outcomes and performance of the learners and provide coaching and support as needed.
• Collaborate with other trainers, managers, and stakeholders to ensure the quality and consistency of the training programs and services.
• Serve as backup Consultant for other accounts/clients, as may be assigned.

Qualifications

• A High School Diploma or GED.
• 2-3 years of experience in training and development within the travel industry.
• Excellent communication and presentation skills with technical and non-technical users across different levels of the organization.
• Previous experience in training, preferably in the travel industry or the GDS systems.
• Proficient in using and teaching various GDS systems, such as Worldspan, Travelport+, Sabre, Galileo, or Amadeus.
• In-depth understanding of training KPIs and deliverables.
• Proven ability to collaborate with cross-functional teams to deliver higher throughput and training effectiveness.
• Experience in designing and delivering end-to-end process training in a travel-related environment.
• Strong communication, presentation, and interpersonal skills.
• Ability to work independently and manage multiple training initiatives simultaneously.
• Expertise in learning management systems (LMS) and e-learning platforms.

Benefits

• Comprehensive benefits package that includes medical, dental, vision, life, and disability insurance.
• Voluntary benefit programs (critical illness, hospital, and accident).
• Health savings and flexible spending accounts.
• Retirement 401K plan.