Gatehouse | Philadelphia | Host

About the Role

As a Host, you are the first and last point of contact for our guests—playing a critical role in shaping their experience. From warm greetings to organized table flow and real-time communication with service teams, this role requires composure, attention to detail, and a natural sense of hospitality. You'll help manage reservations, waitlists, and guest preferences while contributing to a smooth and memorable dining atmosphere.

Responsibilities

Guest Experience

• Greet and seat guests with warmth, efficiency, and professionalism.
• Assist with coats, strollers, accessibility, and special seating needs.
• Accommodate guest requests (e.g., highchairs, dietary restrictions).
• Follow brand Steps of Service from arrival to farewell.
• Maintain a calm, polished demeanor—even during peak periods.

Reservations & Table Management

• Use online restaurant booking tools, such as OpenTable, to manage reservations and waitlists.
• Strategically assign tables to maintain pacing and optimize flow.
• Accurately quote wait times and provide timely updates to guests.
• Confirm reservations, special requests, and private dining notes.

Communication & Coordination

• Relay guest preferences, celebrations, and allergies to servers and BOH.
• Manage call volume, phone messages, and requests for management to follow up.
• Communicate actively with managers to adjust seating and service needs.
• Participate in team check-ins and pre-shift meetings.
• Serve as a liaison between front- and back-of-house teams.

Operational Support

• Complete all opening, running, and closing duties at the host stand.
• Monitor table status and assist with turn times and resets.
• Keep host stand, entrance, and shared spaces clean and organized.
• Enforce café policies regarding large parties, pets, and decor guidelines.
• Assist with online ordering kiosk, pickup orders, and delivery drivers.

Atmosphere & Culture

• Use positive body language, clear communication, and a professional tone.
• Represent the brand’s welcoming, accommodating, and garden-inspired ambiance.
• Follow all safety, cleanliness, and hospitality protocols.

Qualifications

• 1+ year of hosting or customer service experience preferred.
• Confident communicator and calm under pressure.
• Familiarity with OpenTable or similar systems.
• Strong multitasking and organizational skills.
• Flexible availability preferred—may include mornings, evenings, weekends, and select holidays.
• Able to lift up to 50 lbs. and remain on your feet for extended periods.

Benefits

Eligible full-time employees enjoy access to URBN’s competitive benefits package, including:

• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• 401(k) with retirement savings plans

Additional perks:

• Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement
• Join a distinctive garden-to-table restaurant rooted in craftsmanship offering thoughtful seasonal menus
• Warm, welcoming spaces supported by a collaborative, hospitality-focused team culture
• Employee perks, discounts & benefits across URBN brands