VIP Host - Philadelphia

Responsibilities

• Interact and build relationships with guests, concentrating in the higher denomination zones.
• Explain the benefits of the Live! Reward Club and encourage enrollment.
• Grows actual revenues annually, consistent with property plan, and cross property goals.
• Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies.
• Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies.
• Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’ policies.
• Handle and respond to guest complaints to ensure a positive outcome.
• Aid in the planning and execution of assigned parties, promotions, special events and tournaments.
• Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems.
• Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
• Ability to extend complimentaries in accordance with the property comp matrix.

Qualifications

• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.
• Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
• Knowledge of gaming regulations.
• Ability to recognize problem gaming signs and deal with them appropriately.
• Broad variety of tasks and deadlines requires a flexible and irregular work schedule, including weekends, evenings and holiday.
• A high school diploma, GED or equivalent work experience in customer service, marketing, hospitality management and/or gaming.