Gatehouse Attendant

Key Responsibilities

• Warmly welcome each arriving guest, homeowner, vendor, and visitor with professionalism and genuine care.
• Verify reservations or visit purpose, ensuring only authorized vehicles access the Resort.
• Communicate guest arrival details to Front Office, Valet, and Bell teams for seamless handoff.
• Provide directions and Resort information, tailoring communication to guest needs.
• Offer farewells that reinforce Sundance's unique sense of place and connection.
• Maintain accurate records of all activity logs, incidents, and gate entries.
• Maintain constant communication via radio and phone with Valet, Bell, and Front Desk teams to ensure readiness for each arrival.
• Support coordination during peak periods, ensuring an organized, stress-free guest flow.

Safety & Security

• Monitor and track all vehicle and pedestrian traffic entering and exiting the property.
• Enforce access control protocols in alignment with Resort safety standards.
• Notify Security or leadership of suspicious activity or safety concerns immediately.

Communication & Coordination

• Maintain constant communication via radio and phone with Valet, Bell, and Front Desk teams to ensure readiness for each arrival.
• Provide real-time updates regarding group arrivals, VIPs, or special service needs.

Qualifications

• Prior guest service, hospitality, or customer-facing experience.
• Strong verbal communication and interpersonal skills.
• Able to remain calm and professional under pressure.
• Detail-oriented with strong situational awareness.
• Availability to work weekends, evenings, and holidays.

Preferred Experience

• In a luxury resort or Forbes Travel Guide-rated property.
• Background in security, valet, or transportation operations.

Physical Requirements

• Stand and sit for extended periods.
• Ability to work outdoors in varying weather conditions, including snow and cold temperatures.
• Lift up to 30 lbs. occasionally (signage, equipment, etc.).

Guiding Lights Alignment

• Welcome: Create a first impression of warmth and belonging for every guest.
• Valued: Demonstrate attentiveness and care by personalizing greetings and service.
• Inspired: Share knowledge of Sundance's history, art, nature, and recreation to enrich the guest journey.

Benefits

• Employee discounts on dining and resort amenities.

Disclaimer

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.