Gatehouse Attendant

Responsibilities

• Stand and greet everyone who approaches the visitor lane seeking access to the property, in a friendly and professional manner.
• Greet all residents returning home via the resident lane.
• Provide informational assistance as required, with knowledge of locations throughout the property to properly direct traffic within the community.
• Record via the access control system (KWIC) all traffic entering the property, both vehicular and pedestrian.
• Observe, record, and communicate actions, activities, incidents and/or any information that may be of interest to the Management Office, Security, or Front Desk personnel.
• Complete all appropriate paperwork ensuring reports are legible and in order.
• Keep the gatehouse clean at all times.
• Ensure that only Authorized Personnel is allowed access into the community.
• Enforce that parking in front of the building or in the Fire Lanes is prohibited; only pick up or drop off is permitted.
• Use proper telephone etiquette when speaking or answering the telephone; greet all callers with “Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you.”
• Report all building deficiencies to the Chief Engineer, Management Office, and Front Desk personnel, including any water leaks (regardless of size or severity), fire alarm violations (audible or silent), and malfunctioning equipment; submit an incident report or work order to the Management Office immediately.

Requirements

• Positive attitude and willingness to work with a diverse population.
• High school diploma or GED.
• Prior experience as a Gatehouse employee.
• Strong verbal and written communication skills.
• Detail-oriented and dependable.
• Reports directly to the Property Manager.

Schedule

This is a full-time position scheduled for 40 hours per week, Monday through Friday, from 3:00 PM to 11:00 PM. The established schedule may be adjusted from time to time based on the operational and staffing needs of the property. Additionally, the position is full-time non‑exempt; days and hours of work will be determined by the property and may change to accommodate business needs.