Garnishment Team Lead - Operations Department

Responsibilities

• Prepares, reviews, and files high-volume wage and bank garnishment documents alongside the team to meet strict collection quotas.
• Handles high-volume email queues and fields inbound/outbound phone calls with consumers, employers, payroll providers, and opposing counsel regarding garnishment statuses and disputes.
• Designs and executes the specialized training curriculum for new garnishment team hires, conducting hands-on sessions on departmental workflows, software, legal compliance, and effective communication tactics.
• Conducts ongoing technical training and workflow updates for existing garnishment staff to adapt to changes in state laws or court procedures.
• Maintains oversight of daily queues for document drafting, inbound correspondence, and phone coverage to ensure strict court and internal deadlines are met.
• Audits prepared legal documents and team communications to ensure exact statutory figures, verifying balances, interest calculations, and FDCPA compliance.
• Directs the resolution of complex processing issues, claims of exemption, and disputed calculation errors from debtors.

Qualifications

• Results-oriented focus in a high-volume environment.
• Strong attention to detail and accuracy.
• Excellent time-management and multi-project prioritization.
• Proven ability to meet and beat strict deadlines.
• Independent problem-solving and troubleshooting.
• Strong phone and email etiquette.
• Proficiency in Microsoft Office Suite, especially Microsoft Excel.
• Post-judgment legal knowledge.
• FDCPA and regulatory compliance.
• Legal document drafting expertise.
• Adversarial communication handling.
• Instructional coaching and peer mentoring.
• Legal software and system navigation.
• Dual-focus execution (Working Lead balance).
• High accountability and integrity.

Benefits

• Paid time off
• Paid holidays
• 401K Plan
• Medical, dental, vision and supplemental health insurance plans
• Voluntary life insurance plan