Collections Department Lead

Major Duties and Responsibilities

• Serve as the primary point of contact to the Assistant Vice President of Credit Solutions for recommendation of complex or escalated accounts, including bankruptcies, restructures, charge offs, and repossessions.
• Review, analyze, and manage accounts in active bankruptcy (Ch. 7, 11, 13), ensuring accurate documentation, timely filings, and compliance with all legal requirements.
• Evaluate member financial situations to recommend and structure appropriate workout solutions, extensions, or repayment plans.
• Oversee repossession processes from assignment through liquidation, ensuring adherence to UCC guidelines and maximizing recovery value.
• Provide guidance and support to collection staff on procedures, best practices, and regulatory compliance.
• Monitor delinquency trends and assist in developing strategies to reduce past due accounts and mitigate loss exposure.
• Prepare and present reports on high-risk accounts, bankruptcy activity, and recovery outcomes to the Assistant Vice President of Credit Solutions.
• Maintain strong working relationships with attorneys, trustees, vendors, and internal departments to support efficient resolution of accounts.
• Ensure all collection activities are conducted professionally, ethically, and in alignment with organizational standards.

Experience, Education And Preferred Skills

• Experience: 2–4 years of experience in collections, loan servicing, bankruptcy processing, repossession coordination, or related financial services roles.
• Demonstrated knowledge of bankruptcy chapters, timelines, and creditor rights.
• Experience with loan restructuring, extensions, and workout solutions.
• Familiarity with repossession procedures, collateral valuation, and UCC requirements.
• Strong communication, negotiation, and problem-solving skills.
• Ability to interpret financial statements, payment histories, and legal documents.
• High attention to detail with strong organizational and documentation skills.
• Ability to work independently while supporting team goals.

Previous Experience

• Prior experience in a credit union, bank, or lending institution.

Education/Certifications/Licenses

• Associate degree in related Banking, Business or Accounting field or Certification in Collections or Financial Counseling course.

Preferred Skills

• Prior experience in a credit union, bank, or lending institution.
• Working knowledge of collection systems and bankruptcy tracking tools.
• Leadership experience or the ability to mentor and support junior.