Collections Lead

Responsibilities

• Direct the day-to-day efforts of a small collections team, providing guidance, oversight, and support to keep priorities on track.
• Personally manage commercial collection activities, including outreach to customers with past-due balances and follow-up on open receivables.
• Take ownership of difficult or escalated accounts, working toward timely resolution while maintaining strong client relationships.
• Review aging reports and account status to identify collection risks, set action plans, and improve recovery results.
• Coach team members on effective collection techniques, communication standards, and consistent execution of established procedures.
• Apply and reinforce documented standard operating procedures to create a structured and efficient collections process.
• Partner with internal stakeholders to address payment disputes, clarify account issues, and remove barriers to collection.
• Monitor team performance and individual account progress, adjusting workload and strategy as business needs shift.

Requirements

• Background in commercial collections with strong experience managing B2B receivables.
• Proven ability to lead or supervise collections staff while remaining actively involved in day-to-day collection work.
• Knowledge of credit and collections practices, including account aging analysis and escalation management.
• Experience handling sensitive or high-priority accounts with sound judgment and a results-focused approach.
• Strong communication skills with the ability to work professionally with customers and internal teams.
• Comfortable working in an onsite environment in Baltimore, Maryland.
• Ability to step into a contract leadership role and deliver immediate support in a contract capacity.

Qualifications

Must have a bachelor's degree in business, finance, accounting, or a related field. Relevant work experience in commercial collections is preferred.

Skills

• Commercial collections experience
• Accounting and finance knowledge
• Customer relationship management
• Team leadership
• Communication skills

Benefits

Robert Half offers competitive compensation and benefits, including medical, vision, dental, and life and disability insurance. Contract/temporary professionals are also eligible to enroll in the company 401(k) plan.

Pay

Compensation is competitive and will be determined based on experience and qualifications.

Schedule

The role is a contract assignment, with the possibility of transitioning to a permanent position upon successful completion of the contract.