GARNI Food & Beverage Supervisor

About the role

Pier Sixty-Six Resort, South Florida’s beacon of hospitality, invites dedicated, energetic, and polished hospitality enthusiasts to join our team as a Food & Beverage Supervisor at Windows 66. This role is ideal for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service. Reporting to the Restaurant General Manager, you will lead the restaurant and bar operation with passion and creativity, ensuring exceptional five-star service while assisting other F&B outlets as needed.

Responsibilities

• Monitor the bar and indoor/outdoor seating areas of the restaurant in a supervisory capacity, as well as cross-utilize in other food and beverage outlets when necessary.
• Ensure all guests receive a flawless welcome and dining experience through attentive restaurant service staff.
• Fill in wherever needed to uphold the utmost in guest service, adhering to Forbes standards.
• Handle guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures while ensuring smooth service flow and coordination between the kitchen and front-of-house.
• Address staff concerns and customer feedback to improve overall service and team dynamics.
• Train and motivate staff to maintain the highest standards of service and presentation.
• Maintain cleanliness of the immediate work area and general property.
• Resolve issues promptly and professionally to sustain high levels of customer satisfaction.
• Maintain complete knowledge of all liquor brands, beers, non-alcoholic selections, correct glassware, and garnishes for beverages and food.
• Perform additional tasks as assigned by management.

Requirements

• High School Diploma or GED recommended.
• Must be TIPS certified or become certified within 30 days of hire.
• Must have a current Food Handlers card.
• Minimum of one year of supervisor experience in a luxury resort setting is preferred.
• Ability to interact effectively with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.
• Flexibility to work days, evenings, weekends, and holidays.
• Ability to work under variable temperature conditions.
• Capability to endure abundant physical movements throughout the work areas.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.